Desk Officer

Welcome Desk officerRef: 2526/242Hours: 24 hours per week during term time* Salary: £15,885 per annum. Plus benefits, including a Generous Occupational Pension SchemeAbout the roleOur Welcome Desk Officer is a key front-facing role within our busy college environment. As the first point of contact for visitors, students, and staff, you will play an important part in creating a positive and welcoming experience. You will provide a friendly, professional, and efficient service through face-to-face interactions, email, telephone, and the college’s online chat service.You will answer queries and triage people to the appropriate service when necessary. You will also carry out administrative tasks, collaborating with colleagues across departments to ensure a smooth, efficient, and positive experience for all students, staff and visitors.*This post is 39 weeks a year in term time. The summer leave period will be six weeks’ continuous leave between July and August and will be determined

yearly, but will roughly be the first week in July to the end of the third week in August.The hours are 8:00am to 4.30pm on Monday, Thursday and Friday, with a half hour lunch break usually between 12:30pm-1:00pm. This role is based on-site.About the personYou will have extensive and proven experience in delivering excellent customer service, ideally within a large, complex, customer-facing environment. You will be confident in engaging with a wide range of people and committed to providing a consistently high standard of service.You will hold Level 2 qualifications in English and Maths, such as GCSEs at grade C/4 or above, or an equivalent qualification. Applications from candidates who do not meet this requirement but can demonstrate relevant and substantial work experience will also be considered.You will thrive in a busy and fast-paced environment, demonstrating strong organisational skills and the ability to prioritise tasks effectively. You will remain positive, professional, and composed when working under pressure. You will be proficient in using IT applications, including Microsoft Outlook and Excel, and experience of working with database systems would be advantageous.You will be resilient, approachable, calm, patient, and professional in your demeanour. A genuine passion for customer service, along with the ability to build positive relationships and work collaboratively with others, is essential to success in this role.About the CollegeYork College & University Centre is the largest further education college in the region, offering a comprehensive range of courses from Entry Level to degree level. We are committed to upholding our values of ambition, care, respect and success, and are dedicated to providing the highest standards of education and support to all our students and apprentices.We have approximately 4,200 school leavers, 1,200 apprentices, 2,000 adult students, and 400 higher-level students studying with us.With a