IT Support & Engagement Officer (Shift-based)

If this position is advertised as a full-time role (37 hours per week), YPO is pleased to consider requests for flexible working arrangements, including part-time hours and job-sharing opportunities. We are committed to supporting work-life balance and encourage candidates to discuss their preferred working patterns with us.

About the Role

We are seeking to appoint to the role of IT Support and Engagement Officer (Shift-based).

As a key member of the Service Desk Team, this ONSITE role is integral to YPO’s IT support function. The successful candidate will play a vital part in ensuring the smooth operation of IT services, acting as the first point of contact for technical queries and support requests.

You will be responsible for diagnosing and resolving a wide range of IT issues, supporting users across the organisation, and maintaining a high standard of service delivery. Your proactive approach will contribute to continuous improvement and user satisfaction, making a real difference to the day-to-day experience of staff and customers.

This post is subject to the Fluency Duty under Part 7 of the Immigration Act 2016. The post-holder is required to demonstrate an appropriate level of fluency under the duty as detailed within the job description and specification for the post.

Do you have experience in Organizational skills?, Do you have a GCSE?, As YPO continues to expand, we are seeking a driven and enthusiastic individual to join our team. Drawing from the skills and experience section of the Job Description, we seek someone who has:

• 4 GCSE’s Grade 4 or above including Maths, English and IT.
• Experience in first-line IT support, with a proactive approach to troubleshooting and resolving technical issues across PCs, laptops, networks, servers, and printers etc.
• Strong knowledge of general IT services, including Device builds, hardware/software installs, and Microsoft Office applications.
• Excellent interpersonal and organisational skills, with the ability to manage their own workload and work both independently and as part of a team.
• A good understanding of IT service delivery, ideally supported by relevant qualifications or experience in a service desk environment.
• Having an IT-related qualification would be ideal, but not essential, as this can be developed whilst in the role.

Pulled from the full job description

• Annual leave
• Free parking
• Company pension
• Cycle to work scheme
• Canteen

Do you aspire to work in a welcoming, innovative, forward-thinking, inclusive and supportive organisation where you can also learn and develop? YPO might be the perfect fit for you!

With 50 years of experience, YPO has been dedicated to supporting the public sector. Our journey began five decades ago when 13 local authorities united to streamline their purchasing needs and enhance efficiency, forming the organisation we know today.

YPO is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.