IT Supervisor

We are currently seeking an experienced and proactive IT Supervisor to join our team at the Launceston production facility. This is a hands-on role, critical to ensuring the smooth operation of all site IT systems and supporting production efficiency through high-quality, client-focused service., If you’re ready to take on a dynamic role in a busy IT environment and contribute to the success of a leading food production business, we’d love to hear from you. Dunbia - Naturally Better Responsibilities:

• Lead the implementation of Group IT initiatives at site level.
• Manage and maintain IT infrastructure including networks, servers, and security systems.
• Diagnose and resolve system issues promptly to minimise downtime.
• Provide expert support for hardware and software (PCs, laptops, printers, phones).
• Configure and install IT solutions and manage user accounts, backups, and security.
• Ensure production systems and factory terminals are fully operational.
• Collaborate with Maintenance to replace failed hardware and restore functionality.
• Configure new products on factory terminals and ensure label compliance.
• Plan and execute system upgrades with minimal disruption.
• Evaluate software updates and consult with production teams on added functionality.
• Promote proper hardware care and barcode quality standards.
• Act as the primary on-site IT contact, offering guidance and training to users.
• Foster strong relationships across departments and support basic IT needs.
• Uphold help desk KPIs and deliver exceptional customer service.
• Manage resolution of business-critical system issues and communicate updates.
• Participate in cross-functional projects (IT, LEAN, telecoms).
• Collaborate with IT Management on policies, systems, and innovation.
• Manage IT procurement within budget and Capex guidelines.
• Prepare reports and summaries for site leadership.
• Champion continuous improvement and manage IT system changes.
• Provide emergency IT support outside standard hours when required.

Essential Skills & Experience:

• Previous experience in IT support within a production or manufacturing environment.
• Strong technical knowledge of networks, servers, and security systems.
• Familiarity with hybrid cloud, data centres, and on-site technologies.
• Excellent communication skills and fluency in English.
• Strong time management and prioritisation skills.
• Ability to work independently and collaboratively in a fast-paced setting.

Technical Skills

• Help Desk Support & Management
• Windows Environment Administration
• Call Management Systems
• Network & Printer Support

• Competitive Salary
• Company Laptop & Mobile Phone
• Paid Holidays
• On-site Parking
• Life insurance policy
• Employee Assistance Program
• Pension Scheme