Senior 3rd Line Network and Security Engineer

Consisting entirely of 3rd line engineers, the Network support team are committed to providing excellent customer service and aim to be a gold standard in technical resolution.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

As 3rd Line Network and Security Engineer, you’ll be responsible for:

• Provide 3rd line technical support for all network and security customers (internal and external), trouble shooting and resolving incidents to their conclusion
• Ensure knowledge share with the wider team via internal training sessions and ad hoc team assistance
• Assist 3rd Line Network & Security Engineers with troubleshooting and case handling guidance
• Design and implement complex configuration changes on behalf of customers
• Peer review configuration changes from the wider team prior to implementation
• Take ownership of customer escalations and drive through to resolution

• Excellent written and verbal communication skills and the ability to handle high pressure situations
• CCNP or equivalent
• Deep knowledge of at least 3 of the following:
• Routing & Switching
• Firewall technologies (especially ASA/Firepower)
• WiFi (especially Cisco/Meraki)
• Cisco ISE
• Cisco ACI
• SD-WAN (Cisco/Meraki)
• Palo Alto (NGFW/Panorama/Strata Cloud Manager)
• F5 Load Balancers
• Skills in DNA / SD-Access / OTV / VXLAN

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working - 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.