Support Engineer

We’re seeking a Support Engineer to join a small, collaborative team supporting a critical quoting platform. This role combines technical troubleshooting, customer support, and hands-on coding to resolve complex application issues.

What You’ll Do

• Troubleshoot and debug issues impacting users and business operations
• Investigate application errors and quoting-related problems
• Write and maintain SQL queries and Python scripts
• Support internal users, underwriters, agents, and policyholders
• Manage and resolve tickets while delivering excellent customer service
• Collaborate closely with engineering and cross-functional teams, * Experience supporting SaaS, business applications, or quoting/rating platforms
• Familiarity with AI tools such as Cursor, Claude, or ChatGPT
• Located in the Western or Central United States

• Experience in Technical Support, Application Support, Product Support, or a similar role
• Ability to read, write, and debug code
• Strong SQL and Python skills
• Excellent problem-solving and troubleshooting abilities
• Experience with ticketing systems
• Strong communication and customer-facing skills
• Ability to work independently and diagnose issues without relying solely on AI tools

• Up to $130,000 base salary
• Comprehensive benefits package, In addition to base pay, direct-hire employees may be eligible for client offered benefits such as medical, dental, and vision coverage, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.