Helpdesk Tech 1

As a Help Desk Technician, you will provide technical support to our clients, assist with troubleshooting hardware and software issues, and help maintain IT systems. This position is primarily office-based but requires travel to client locations as needed. Occasional overnight travel may be required for projects and client support.ResponsibilitiesProvide technical support via phone, email, remote access, and in personTroubleshoot computer, printer, network, and software issuesSet up and configure desktops, laptops, mobile devices, and peripheralsAssist with Microsoft 365 administration and end-user supportDocument support requests, resolutions, and system changesInstall and maintain hardware and software solutionsSupport network equipment, VoIP systems, and cybersecurity solutionsTravel to client sites for onsite support and installationsParticipate in after-hours support when necessaryQualificationsStrong interest in technology and information systemsExcellent communication and customer

service skillsAbility to learn new technologies quicklyStrong problem-solving and organizational skillsAbility to work independently and as part of a teamValid driver’s license and reliable transportationAbility to travel and stay overnight when requiredPreferred QualificationsPrevious help desk, technical support, or customer service experienceFamiliarity with Microsoft Windows, Microsoft 365, networking, or cybersecurity conceptsTechnical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus but not requiredBenefitsCompetitive pay based on experience and qualificationsHands-on training and career development opportunitiesCompany-provided tools and resourcesOpportunity to work with a variety of modern technologiesPaid vacation and sick time accrued after one year of serviceGrowth opportunities within a rapidly expanding technology company