Staff Site Reliability Engineer

What makes HCA Healthcare Information Technology Group (ITG) unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in many industries, we in ITG apply them specifically to the noble cause of healthcare. We are “Healthcare Inspired.” This guiding vision pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to raise the bar, unlock possibilities, and care like family.

As a Staff Site Reliability Engineer (SRE), you will provide SRE best practices for mission-critical applications across the enterprise. When these applications fail, you’ll have the skills and decision-making capabilities to quickly restore services, investigate the root cause, and develop a plan that mitigates future failures. You will spend time analyzing system performance and identifying ways to enhance the reliability of our environments, from developing dashboards, performing configuration changes, building robust monitoring systems, and learning how to leverage automation to drive efficiencies. You will help drive uptime and reliability across the enterprise.

We are on a mission to change the face of the healthcare industry through value-driven products. These products will create innovation for all healthcare users across HCA’s nationwide ecosystem. To do this, we are building both curious and quick teams to adapt to new technologies.

Major Responsibilities:

• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

• Promote a collaborative team environment and work closely with colleagues to achieve business objectives.

• Collaborate with stakeholders (e.g., business stakeholders, product owners, project managers, and end users) to understand functional and non-functional requirements.

• Lead Investigations and solution proposals to development and design problems.

• Participate with team members in scope of work estimation and forecasting.

• Improve performance of existing software by diagnosing and resolving critical issues.

• Prepare technical documentation, including software & architectural design evaluation plans, data flow diagrams, test results, and technical manuals.

• Adhere to and influence established development practices and processes.

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.

• Ongoing review of technology, infrastructure, and code to enhance and build resiliency into the applications.

• Create sustainable systems and services through automation and uplifts.

• Balance feature development & deployments with speed, reliability, and well-defined service-level objectives.

• Partner with development teams and vendors of 3rd party applications to improve services through rigorous testing and release procedures.

• Build/Develop automations to “self-heal” applications and reduce the toil of manual operational tasks. Pursuit of operational excellence, uptime, and reliability of our applications

• Participate, lead, and drive in creating postmortem analysis of why services broke or degraded, including recommendations for long-term fixes. It may require going across multiple teams and organizations within the enterprise. Determine root-cause for all production-level incidents and write corresponding high-quality RCA reports.

• Bachelor’s degree Computer Science or related field preferred

• 8+ years of experience a Software development or engineering roles required

Or equivalent combination of education and/or experience

Microsoft Certified: Azure Solutions Architect Expert preferred

Microsoft Certified: DevOps Engineer Expert preferred

Knowledge, Skills, Abilities, Behaviors:

• Knowledge of infrastructure, frameworks, and software/cloud design patterns for implementing applications in the cloud preferred

• Experience in the use and implementation of relevant tools and platforms (e.g., cloud platforms (IaaS and PaaS), web technologies, client-server technologies, continuous integration, and deployment) required

• Experience with version control (Git) and open-source practices preferred

• Experience in one or more coding languages. (JavaScript/Typescript, C#, Python, Java, Swift or Kotlin) preferred

• Experience with automation of CI/CD pipelines preferred

• Experience with IaC such as Terraform preferred

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks required

• Be a creative thinker, not bound by “the way things have always been done”. What you know is less important than how well you learn and innovate. We don’t need engineers who know all the answers; we need engineers who can invent the answers no one has thought of yet, to the questions yet to be asked required

• Experienced in helping define SLIs, SLOs & SLOs, and the experience to build observability to report on operating against those objectives required

• Strong ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing required

• Ability to build and maintain strong cross-functional partnerships at all levels of the organization required

• Strong: Learning and teaching other team members and others external to the team preferred

• Ability to work, make aligned decisions, plan, and accomplish goals without explicit direction/guidance from leadership required

• Experience with system architectures, how software systems interact, and integrate required

• Ability to evaluate new technologies to assist senior leadership align it to the HCA Healthcare strategic roadmap required

• Strong understanding of SRE practices and implementations required

• Expertise in knowledge of Linux and Windows Systems Administration and how to manage through code required

• Ability to determine best practices and articulate authoritative direction required

• Ability to help establish and grow the SRE principles with the team required

• Growth mindset and a willingness to learn new skills, technologies, and frameworks required

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”- Dr. Thomas Frist, Sr.