World Congress 2023 • Sep 21, 2023

Handling incidents collaboratively is like solving a rubix cube

Nele Uhlemann

When systems crash, isolated engineering teams scramble on different sides of the Rubik's cube. Discover how collaborative incident response untangles silos and speeds up recovery.

Pause

Mute

Enter Fullscreen

#1 about 4 min

Navigating specialized roles and toolsets across engineering teams

Incident resolution requires cross-functional collaboration because backend developers, SREs, and DevOps professionals primarily operate within domain-specific workflows.

#2 about 3 min

Creating a shared understanding to resolve incidents quickly

Centralized platforms like shared notebooks establish data transparency to help diverse teams align on causality and fast fixes.

#3 about 3 min

Preventing future incidents through proper retry strategies

Establishing cross-team best practices determines whether network retries belong in the service mesh or the backend application codebase.

#4 about 2 min

Discovering incidents using logs, metrics, and traces

Instrumenting application code to expose continuous telemetry data allows operational teams to detect latency outliers and trace root causes.

#5 about 3 min

Standardizing telemetry extraction using the OpenTelemetry framework

Adopting a vendor-neutral standard simplifies application instrumentation while allowing infrastructure teams to switch backend storage layers effortlessly.

#6 about 2 min

Generating instant observability metrics with the Autometrics library

Function-level code decorators automatically produce latency, error, and request rate metrics without requiring developers to leave their IDE.

#7 about 4 min

Instrumenting a Python backend application with Prometheus metrics

Applying the Autometrics decorator to a FastAPI endpoint automatically exposes standard metrics for local querying and developer inspection.

#8 about 3 min

Defining programmatic service level objectives for specific endpoints

Attaching success rate objectives directly in application code translates logic-level expectations into actionable alerts on operational dashboards.

#9 about 4 min

Balancing tool consolidation and collaborative open source workflows

Embracing specific technologies for unique use cases while maintaining shared communication standards fosters effective cross-team incident management.

Matching moments

8:02 min

Integrating service level objectives into incident management

Diana Todea · LIVE

12:33 min

Exploring advanced observability stacks and distributed infrastructure challenges

Pawel Piwosz · LIVE

3:53 min

Applying software development methodologies to incident response

Tobias Dunn-Krahn · LIVE

1:57 min

Streamlining incident response and root cause analysis automatically

Mike

Mike · WWC 2025

1:51 min

Leveraging scope topology for systemic incident troubleshooting

Robert Lehmann

Robert Lehmann · WWC 2025

6:03 min

Engaging software developers deeply in secure engineering practices

Tanya Janca · WWC 2021

More from World Congress 2023

The year 3000, a brief history of Web Development thumbnail

over 2 years ago

The year 3000, a brief history of Web Development

Lorenzo Pieri

Demografie nutzen um jedem Bewerber das passende Angebot zu machen! thumbnail

over 2 years ago

Demografie nutzen um jedem Bewerber das passende Angebot zu machen!

Nathalie Gierth

Guided Memory Management: Rust's Ownership Model thumbnail

almost 3 years ago

Guided Memory Management: Rust's Ownership Model

Stefan Baumgartner

Passwordless future: WebAuthn and Passkeys in practice thumbnail

almost 3 years ago

Passwordless future: WebAuthn and Passkeys in practice

Clemens Hübner

External Secrets Operator: the secrets management toolbox for self-sufficient teams thumbnail

almost 3 years ago

External Secrets Operator: the secrets management toolbox for self-sufficient teams

Moritz Johner

Building Reliable Serverless Applications with AWS CDK and Testing thumbnail

almost 3 years ago

Building Reliable Serverless Applications with AWS CDK and Testing

Raphael Manke

Upcoming sessions on this topic

World Congress 2026 North America

The Geometry of Incidents: What User-Impact Shapes Reveal About Platform Architecture

Bala Subrahmanyam Kambala

Staff Platform Engineer at Oracle Cloud Infrastructure

Bala Subrahmanyam Kambala

World Congress 2026 North America

Reinventing Incident Response with AI Agents and MCP

Jayant Tyagi

Lead Member of Technical Staff @ Salesforce

Jayant Tyagi

World Congress 2026 North America

AI-Powered Incident Triage: How We Built GenAI Agents with MCPs to Automate On-Call Workflows

Prakshal Doshi

Site Reliability Engineer

Prakshal Doshi

World Congress 2026 North America

Microservice Cognitive Index for Deploy Diagnosis and Change Impact

Sachin Gupta

Member of Technical Staff 2 at eBay

Sachin Gupta

World Congress 2026 North America

Closing the Visibility Gap: Lessons from Safety Critical Agentic Systems

Vivek Pandit

Principal Engineer at Cadence

Vivek Pandit

World Congress 2026 North America

Boring Failover: Predictable Region Recovery Across 5,000 Microservices

Garvit Kataria, Sahil Sabharwal

Garvit Kataria

Sahil Sabharwal

Related videos

Applying Agile Principles to Incident Management thumbnail

LIVE • over 5 years ago

Applying Agile Principles to Incident Management

Tobias Dunn-Krahn

Better Together: Leveraging Your Observability Tools as a SIEM thumbnail

Europe 2026 Virtual • about 1 month ago

Better Together: Leveraging Your Observability Tools as a SIEM

Mathias Palmersheim

The OpenTelemetry mistakes I keep seeing (and how to stop making them) thumbnail

WWC Europe 2026 • about 1 month ago

The OpenTelemetry mistakes I keep seeing (and how to stop making them)

Juraci Paixão Kröhling

Telemetry without the 'Tool Tax' thumbnail

WWC 2022 • about 4 years ago

Telemetry without the 'Tool Tax'

Ben Greenberg

Observability with OpenTelemetry & Elastic thumbnail

LIVE • almost 2 years ago

Observability with OpenTelemetry & Elastic

Iulia Feroli

Unlocking the AI Black Box: Building Trust in the Era of Agentic Production thumbnail

WWC Europe 2026 • about 1 month ago

Unlocking the AI Black Box: Building Trust in the Era of Agentic Production

Jemiah Sius, Harry Kimpel

Related articles

BB

Benedikt Bischof

MLops – Deploying, Maintaining And Evolving Machine Learning Models in Production

Welcome to this issue of the WeAreDevelopers Live Talk series. This article recaps an interesting talk by Bas Geerdink who gave advice on MLOps.‍About the speaker:‍Bas is a programmer, scientist, a...

almost 4 years ago

MLops – Deploying, Maintaining And Evolving Machine Learning Models in Production

BB

Benedikt Bischof

MLOps – What’s the deal behind it?

Welcome to this issue of the WeAreDevelopers Live Talk series. This article recaps an interesting talk by Nico Axtmann who introduced us to MLOpsAbout the speaker:Nico Axtmann is a seasoned machine...

almost 4 years ago

MLOps – What’s the deal behind it?

Effortlessly Scale Prometheus With The Telemetry Data Platform – And Keep your Grafana Dashboards, Too!

In the Greek mythology of the Titans, Prometheus brought fire to humanity. Then the CNCF brought Prometheus to open source users around the world. Now, we’ve brought Prometheus to New Relic.We know...

almost 6 years ago

Effortlessly Scale Prometheus With The Telemetry Data Platform – And Keep your Grafana Dashboards, Too!

CH

Chris Heilmann

Dev Digest 120 - Apple and peers

Hello fellow developer, yes, yes, yes, Apple announced a ton of things last week, so much so that you can't escape the announcements, which is why we won't cover them here. Instead, here are some i...

about 2 years ago

Dev Digest 120 - Apple and peers

From learning to earning

Jobs that call for the skills explored in this talk.

Senior Engineer, Infrastructure Platform

Expert Remote Code Review Cloud Computing Software Security

Staff Software Engineer, Copilot Experiences

Remote Ruby Docker Sentry

about 1 month ago

Senior Software Engineer, Enterprise Products

Expert $124k–329k Remote Ruby Bicep Golang

about 1 month ago

Senior Software Engineer, Client Apps Platform

San Francisco, CA, United States

Expert $329k Remote Ruby Golang Github

Senior Security Engineer, Incident Response

San Francisco, CA, United States

Expert $141k–176k Remote Twilio Service Stack Cloud Computing

Engineer, Offensive Security Organization

Delhi, NY, United States

Expert Remote Nmap Twilio Ethereal