Citrix Architect

The State of South Carolina is seeking an experienced Citrix Architect to support a new initiative involving Controlled Unclassified Information (CUI). This position will focus on architecting, maintaining, and supporting a secure Citrix VDI environment while ensuring compliance with industry standards.

This is a mid-to-senior level position requiring deep expertise in Citrix XenServer, XenDesktop, VMware, and Microsoft infrastructure. The resource will provide Tier 1-4 support, lead design/architecture efforts, and serve as a Subject Matter Expert (SME) for the Citrix environment., * Provide Level-2 and Level-3 technical support for Citrix/XenApps server environments.

• Monitor VDI platforms with tools such as Netscaler and ControlUP.
• Manage and support:
• VDI End-User Sessions
• VDI Stack Infrastructure
• Virtual sessions and Citrix services
• XenDesktop Broker and Citrix/VMware application delivery
• Apply software patches and system updates to Citrix environments.
• Troubleshoot issues using structured problem-solving techniques and Citrix command-line tools.
• Serve as the technical SME for Citrix/VDI-related issues.
• Deploy and manage core Microsoft services including AD, ADFS, DNS, DHCP, WSUS, and Group Policy.
• Create and maintain SOPs and technical documentation.
• Ensure high levels of client satisfaction through effective communication and problem resolution., Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology.

• 5+ years Citrix administration, including XenServer in a Production Environment.
• 5+ years Microsoft Windows Server & Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.).
• 5+ years in Citrix/VDI design and architecture.
• 5+ years providing Tier 1 - Tier 4 support.
• Strong expertise with Citrix XenDesktop, XenServer, VMware, and Citrix App Layering.
• Proficiency with Citrix command-line commands and knowledge of Citrix Ports.
• Excellent communication (written & oral) and team training skills.
• Proven problem-solving skills with ability to troubleshoot in critical environments., * Citrix Administration Certification.
• Experience planning and executing large-scale infrastructure implementations.
• Ability to develop and refine processes in a dynamic VDI environment.
• Strong collaboration and leadership abilities., * Bachelor’s degree in Computer Science, Information Systems, or related field.
• Equivalent professional experience may be considered.