Information Technology Support Specialist

Kforce has a client in Tracy, CA that is seeking an Information Technology Support Specialist. Summary: This role provides Level 1 IT support for both corporate office employees and distribution center users. The ideal candidate will support daily IT operations, troubleshoot technical issues, assist with hardware/software requests, and escalate issues when appropriate. The position offers significant learning and growth opportunities for someone early in their IT career who is eager to develop technical and professional skills. Responsibilities:

• Provide Level 1 Help Desk and desktop support in a Windows environment
• Troubleshoot hardware, software, laptop, and user access issues
• Support corporate office employees and distribution center personnel
• Manage and resolve support tickets while maintaining strong communication with end users
• Escalate more complex issues to higher-level support teams as needed
• Assist with hardware deployments, laptop setups, and routine IT requests
• Maintain excellent customer service and follow-through on support requests
• Travel between Tracy and Emeryville locations as needed

• 0-2 years of IT support experience (internship experience acceptable)
• Self-starter who can work independently when needed
• Strong customer service mindset
• Strong communication, organization, and follow-up skills
• Coachable and receptive to feedback
• Demonstrated ability to learn quickly and apply feedback
• Genuine interest in technology and building a long-term IT career
• Comfortable working onsite five days per week
• Positive attitude and strong cultural fit

Additional qualifications:

• Experience in a Windows environment
• Basic technical troubleshooting skills
• Prior help desk, desktop support, or internship experience
• Exposure to ticketing systems
• Experience supporting warehouse, manufacturing, distribution, or retail environments
• Hardware setup and deployment experience
• Recent IT graduates, Year Up graduates, career changers, or individuals seeking their first formal IT opportunity
• Candidates located near Tracy or the Central Valley

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

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