It Manager - Enterprise Applications Service Delivery & Operational Excellence

OverviewIn this role you lead Enterprise Applications service delivery to stabilize and continuously improve critical business platforms.You will partner with cross-functional teams to establish discipline, transparency, and KPIs that drive predictable operations.You shape the regional support model and oversee the transition from project delivery to steady-state support.Your work strengthens enterprise technology governance and reliability while aligning with the EnSite leadership agenda.This is an opportunity to build trust in technology by delivering structured, scalable processes.Compensaciones / Beneficioscompetitive salaryvariety of benefitsResponsabilidadesEnsure predictable and stable operations across Enterprise ApplicationsBring discipline and transparency to demand intake and prioritizationReduce recurring operational noise through structured root cause managementEstablish meaningful KPIs that provide clear visibility and accountabilityEnsure professional, confident communication with business stakeholdersOwn operational readiness and transition from project delivery into steady-state supportShape a mature Regional Support Model aligned with enterprise standardsContribute to enterprise-level decision-making as part of the EnSite leadership teamRequisitos principalesSenior leadership experience in complex ERP or enterprise application environments (SAP, Oracle, or similar)Structured and disciplined approach to operational excellenceExperience in demand management and service governanceAbility to create clarity in complex, matrixed environmentsCalm, thoughtful judgment under pressureStrong stakeholder communication and expectation management skillsMindset focused on long-term sustainability rather than short-term heroicsstakeholder communicationcalm under pressurelong-term strategic thinkingSAPOracleenterprise applications operations

This is an opportunity to build trust in technology by delivering structured, scalable processes.Compensaciones / Beneficioscompetitive salaryvariety of benefitsResponsabilidadesEnsure predictable and stable operations across Enterprise ApplicationsBring discipline and transparency to demand intake and prioritizationReduce recurring operational noise through structured root cause managementEstablish meaningful KPIs that provide clear visibility and accountabilityEnsure professional, confident communication with business stakeholdersOwn operational readiness and transition from project delivery into steady-state supportShape a mature Regional Support Model aligned with enterprise standardsContribute to enterprise-level decision-making as part of the EnSite leadership teamRequisitos principalesSenior leadership experience in complex ERP or enterprise application environments (SAP, Oracle, or similar)Structured and disciplined approach to operational excellenceExperience in demand management and service governanceAbility to create clarity in complex, matrixed environmentsCalm, thoughtful judgment under pressureStrong stakeholder communication and expectation management skillsMindset focused on long-term sustainability rather than short-term heroicsstakeholder communicationcalm under pressurelong-term strategic thinkingSAPOracleenterprise applications operations