Technical Support - Level 2

About Signaturit Group, a Namirial Company Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions.Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).Following the integration of Signaturit into the Namirial Group in **, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees.Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia -the group combines global reach with local proximity to offer direct service to businesses and public administrations.What you will do at Signaturit ? Monitor, analyze, and ensure the availability and performance of managed services.Administration and troubleshooting of Linux systems.Analysis and diagnosis of internal applications, including log review, processes, and performance.Management and maintenance of databases: PostgreSQL, MongoDB, and Yugabyte.Development and maintenance of scripts (Bash and Python) for automation, analysis, and operational tasks.Advanced diagnosis of alerts, incidents, and critical issues.Collaboration with other teams to resolve incidents escalated to Level 2.Management of orchestration and infrastructure tools such as SaltStack, Ansible, and similar solutions.Collaboration with other departments to improve the customer experience.What we believe should contribute to your success in this context ? Computer Science studies and at least 4 years of previous experience in a similar role.Strong analytical skills to identify patterns, anomalies, and root cause.Problem-solving mindset focused on rapid service recovery.Ability to work under pressure in critical situations.Good communication skills and ability to collaborate with multidisciplinary teams.Proactivity, autonomy, and a continuous improvement mindset.Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills.Linux at an intermediate-advanced level (file systems, processes, services, system, networking, basic security, logs).Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis).Databases: PostgreSQL, MongoDB (intermediate level).Experience with Bash scripting.Availability to be on call one week per month.English

What we believe should contribute to your success in this context ? Computer Science studies and at least 4 years of previous experience in a similar role. Strong analytical skills to identify patterns, anomalies, and root cause. Problem-solving mindset focused on rapid service recovery. Ability to work under pressure in critical situations. Good communication skills and ability to collaborate with multidisciplinary teams. Proactivity, autonomy, and a continuous improvement mindset. Observability, automation, and complex incident diagnosis, with strong analytical and problem-solving skills. Linux at an intermediate-advanced level (file systems, processes, services, system, networking, basic security, logs). Intermediate knowledge of networks (TCP/IP, VLANs, subnets, firewalls, traffic analysis). Databases: PostgreSQL, MongoDB (intermediate level). Experience with Bash scripting. Availability to be on call one week per month. English

Valencia, España

About Signaturit Group, a Namirial Company Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing. As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet). Following the integration of Signaturit into the Namirial Group in **, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia -the group combines global reach with local proximity to offer direct service to businesses and public administrations.