Technical Support Specialists
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Role details
Tech stack
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Job description
• Provide in-person and remote technical support for hardware, software, connectivity, configuration, and AI tool-related issues. • Troubleshoot and resolve complex technical issues across macOS and Windows devices. • Install software, perform hardware testing, run diagnostics, and monitor system performance to identify and resolve errors. • Maintain accurate documentation of technical issues, user interactions, and resolutions. • Use technical documentation and diagnostic tools to investigate problems and provide timely solutions., Filing Ivanti Tablets Operations Leadership Consulting Mobileiron User Profile Communication Microsoft 365 Prioritization Microsoft Excel Authentications Problem Solving Customer Service Microsoft Office Operating Systems Microsoft Outlook Video Conferencing Business Valuation Microsoft PowerPoint Smartphone Operation IT Service Management Remote Access Systems Full Stack Development Expectation Management Artificial Intelligence Business Transformation Mobile Device Management Remote Technical Support Office 365 Exchange Online Document Management Systems Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0
Google IT Support Overnight Desktop Support TEKsystems
Mineola, NY*On-Site
Writing Auditing Operations Management Apple IPad Data Privacy Service Level Microsoft 365 User Accounts Prioritization Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Business Software Technical Support Incident Response Desktop Computing Peripheral Devices Business Valuation Local Area Networks Rapid Response Team Lifecycle Management Microsoft Windows 10 Smartphone Operation Full Stack Development Dell Wyse Thin Clients Artificial Intelligence Network Troubleshooting Business Transformation Clinical Systems And Networks Troubleshooting (Problem Solving) +0
Google IT Support Software Support Engineer Actalent
Austin, TX*On-Site
Debugging Visionary Operations TypeScript Innovation AWS Lambda React Redux Communication Docker (Software) Software Development Full Stack Development Engineering Design Process Troubleshooting (Problem Solving) +0
Requirements
Mac OS Communication Time Management Problem Solving Customer Service Diagnostic Tools Technical Issues Operating Systems Technical Support Software Installation Technical Documentation Remote Technical Support Troubleshooting (Problem Solving), If you have strong macOS troubleshooting experience, enjoy solving technical problems, and thrive in a fast-paced, customer-facing environment, we want to hear from you., • 5+ years of IT support experience preferred, with strong hands-on troubleshooting skills. • 3+ years of macOS experience required. • 2+ years of Linux experience required, with Linux proficiency required for Washington-based candidates. • Experience supporting or troubleshooting AI tools and systems. • Strong customer service, communication, time management, and problem-solving skills with the ability to work independently.
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