IT infrastructure desktop support

The IT Analyst II is responsible for the IT infrastructure at the site and will be involved in supporting desktops, laptops, NetPCs and servers, printers, VoIP phones and network troubleshooting.

Ability to configure, deploy, install, migrate, order, patch, replace, support & triage site infrastructure as follows:

2+ years of IT experience supporting PCs, Servers, Printers and Network Infrastructure

Wintel/Linux NetPCs, Standard and Process PCs

Microsoft Windows Server OS

HP & Manufacturing Printers (HP, Zebra, etc.)

Ethernet, Wireless, LAN/WAN, Firewalls, Routers, Switches, VoIP Phones and VPN

Provide Standard and Local Software Support - MS Office 365, Microsoft Teams, etc.

Accept and Update/Close ITSM tickets in a timely manner per Service Level Agreement

Maintain Dashboard Expectations for PCs, ITSM tickets, Telecom and System Vulnerabilities

Attend & Comply with All Plant, Corporate IT and Safety Required Training or Activities

Must be self-motivated and willing to work with minimal work direction by applying skills

Education:

HS Diploma or higher