IT Analyst

Javen Technologies, Inc

Valley, NE, United States

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

7 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Zebra (Programming Language) Microsoft Windows Microsoft Azure Business Process Management Microsoft Office Windows Servers Networking Basics TCP/IP Virtual Local Area Networks Software Vulnerability Management Wide Area Networks Network Access Control

+3 more

Software Troubleshooting Microsoft InTune Information Technology

Job description

We are seeking an experienced IT Analyst II to provide hands-on IT infrastructure and end-user support in a manufacturing environment. The ideal candidate will have strong experience supporting Windows PCs, Windows Server, Microsoft Azure, Intune, networking, and HP/Zebra printers.

The candidate will work with business users to understand IT needs, troubleshoot technical issues, document business processes, and ensure IT solutions meet operational and user requirements., * Provide hands-on, in-person IT infrastructure support for Windows PCs, Windows Server, printers, and networking.

Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
Support Microsoft Azure and Intune environments, including device management and configuration.
Install, configure, maintain, and troubleshoot HP and Zebra printers, particularly in manufacturing environments.
Support LAN/WAN connectivity, TCP/IP, VLANs, and Network Access Control (NAC).
Work with end users to identify technical needs and translate them into IT requirements.
Document and map existing and future-state business processes.
Facilitate business process redesign and requirements gathering as needed.
Manage IT service requests, ticket queues, dashboards, and incident resolution.
Support site vulnerability management, IT service management, and Management of Change (MOC) processes.
Ensure IT systems and solutions meet business, operational, and user requirements.

Requirements

7+ years of hands-on IT infrastructure support experience.
Strong experience supporting Windows PCs and Windows Server operating systems.
Experience with Microsoft Azure and Intune.
Knowledge of networking fundamentals, including LAN/WAN, TCP/IP, VLANs, and NAC.
Hands-on experience supporting HP and Zebra printers.
Strong troubleshooting, problem-solving, and end-user support skills.
Ability to work independently with moderate direction.

Nice-to-Have Skills

Manufacturing plant IT support experience.
Microsoft 365 / Office 365 and Microsoft Teams support.
ITSM (IT Service Management) experience.
Management of Change (MOC) experience.
Experience managing IT dashboards and ticket queues.
Site vulnerability management experience.
Experience in FDA- and GMP-regulated environments.
Business process analysis, process mapping, and requirements gathering., * High School Diploma or equivalent.