Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join our team in Burton, Michigan on a short-term Contract assignment starting next week. This fully onsite role supports day-to-day technical needs for internal users, handling common desktop and access issues with a responsive, service-oriented approach. The ideal candidate brings hands-on experience with Microsoft Windows environments, user support, and practical troubleshooting across a range of end-user incidents., Provide front-line technical assistance for end users experiencing workstation, login, printing, and network connectivity issues. Resolve support requests through remote troubleshooting or onsite assistance at user locations as needed. Manage and update service desk tickets to ensure issues are documented, prioritized, and closed in a timely manner. Support user account access and password-related requests within Active Directory. Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions. Escalate more complex incidents when necessary while maintaining clear communication with users and internal stakeholders. Install, configure, and support standard desktop hardware and software used across the organization.

Experience providing help desk or desktop support in an IT environment. Working knowledge of Active Directory for user account support and password administration. Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows systems. Ability to perform basic troubleshooting for desktop, printer, login, and internet connectivity issues. Familiarity with service desk ticketing processes and issue tracking best practices. Strong communication skills with the ability to support users in a clear and effective manner. Availability to work onsite five days per week in Michigan., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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