Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Wilton, Connecticut. This Contract position is ideal for someone who enjoys resolving day-to-day desktop and system issues while delivering responsive service in a detail-oriented investment management environment. The role focuses on supporting Microsoft Windows-based devices, assisting with user access, and ensuring service requests are handled efficiently and accurately., Deliver front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users Investigate and resolve routine hardware, software, and connectivity problems through structured troubleshooting Manage incoming service desk requests, document actions taken, and maintain accurate ticket updates through resolution Support user account administration tasks within Active Directory, including access changes and basic account maintenance Install, configure, and maintain Microsoft Windows 10 systems to meet operational needs Escalate more complex incidents when necessary and coordinate with other support resources to ensure timely resolution Provide clear guidance to users on technical issues, system usage, and best practices for everyday support needs

Experience providing help desk or desktop support in a business environment Working knowledge of Active Directory for basic user and access administration Hands-on experience supporting Microsoft Windows and Windows 10 environments Ability to perform foundational troubleshooting for hardware, software, and end-user issues Familiarity with service desk ticketing processes and maintaining accurate support documentation Strong communication skills with the ability to assist users clearly and effectively Ability to manage multiple support requests while maintaining attention to detail and service quality, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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