PC Technician

• Provide end-user and client systems support for the Special Operations Mission Training Center, ensuring workstations and peripheral devices remain operational and mission-ready in support of training operations.
• Install, configure, and maintain desktop and laptop systems, including operating systems, applications, network configurations, and security settings in accordance with DoD and Army cybersecurity policies.
• Troubleshoot and resolve hardware and software issues, diagnosing system faults, replacing components, applying patches, and restoring functionality with minimal impact to mission activities.
• Configure and validate network workstations, ensuring proper connectivity to enterprise services, mission command systems, and secure network environments.
• Document and track service requests and incidents, maintaining accurate records of reported issues, resolutions, system configurations, and lifecycle actions.
• Support cybersecurity compliance at the endpoint level, identifying vulnerabilities, applying updates, and assisting with implementation of approved security tools and policies.
• Assist with interoperability of Army and Joint Mission Command systems, ensuring client devices properly interface with supported training and operational platforms.
• Safeguard sensitive systems and information, performing duties in compliance with Secret clearance requirements and established security procedures.

• Associate degree in an IT related field or four years’ professional experience.
• Must possess a current certification that meets the requirements for the DCWF Client Systems Technician (411) at the Basic proficiency level.
• Demonstrated knowledge and skill in the following areas (as evidenced by experience or training):
• Computer networking concepts and protocols.
• Cyber threats and vulnerabilities.
• Basic physical computer components and IT architecture.
• IT system operation, maintenance, and security.
• Troubleshooting system hardware and software.
• Configuring and validating network workstations.
• Documenting and querying reported incidents.

SPECIAL JOB REQUIREMENTS:

• Knowledge of interoperability of Army and/or Joint Mission Command systems.
• Experience providing IT support in an Enterprise environment., Working Environment: The working environment is a high-security, fast-paced Special Operations training facility that operates in direct support of mission-critical and time-sensitive training events. Personnel work closely with military leadership, government representatives, contractors, and visiting units, often in a dynamic environment with frequent schedule changes, after-hours requirements, and surge operations. The position requires strict adherence to Army physical security policies, discretion when handling sensitive information, constant attention to detail, and a strong customer-service mindset while operating within controlled access areas and under Secret-level security clearance requirements.