PC Technician

The PC Technician provides enterprise desktop and end-user support for SOMTC training and operational activities. This position troubleshoots computer hardware and software, configures network workstations, supports IT-system operation and security, and documents and resolves reported incidents., * Provide desktop and end-user technical support in an enterprise environment.

• Troubleshoot computer hardware, software, operating-system, and connectivity issues.
• Install, configure, validate, maintain, and secure network workstations.
• Support computer hardware, software, peripherals, printers, and related user devices.
• Support IT-system operation, maintenance, and security.
• Identify hardware and software faults and perform or coordinate corrective actions.
• Document, track, research, and resolve reported incidents and service requests.
• Apply applicable workstation and endpoint-security requirements.
• Support the interoperability of Army and Joint Mission Command systems.
• Coordinate with system administrators, network administrators, and cybersecurity personnel to resolve technical issues.
• Provide responsive customer support to Government personnel and training participants., * Current certification meeting the requirements for the DCWF Client Systems Technician, Work Role 411, at the Basic proficiency level.
• The required certification must be maintained throughout employment.

Work Environment and Conditions

• Work is primarily performed on-site in Government-controlled facilities.
• Must comply with applicable DoD, Army, USSOCOM, USASOC, installation, cybersecurity, personnel-security, CAC, and information-system access requirements.
• Mission requirements may require work beyond normal operating hours, occasional weekend support, surge support, or support for simultaneous events.
• Telework requires prior Government approval.
• Classified work is not normally authorized from an alternate worksite.
• Occasional travel may be required to support mission activities.

• Associate degree in an Information Technology-related field; or
• At least four years of professional IT experience.
• Experience providing IT support in an enterprise environment.
• Knowledge of the interoperability of Army or Joint Mission Command systems.

Required Knowledge and Skills

• Computer-networking concepts and protocols.
• Cyber threats and vulnerabilities.
• Physical computer components and basic IT architecture.
• IT-system operation, maintenance, and security.
• Hardware and software troubleshooting.
• Configuration and validation of network workstations.
• Incident documentation, tracking, and research.
• Enterprise customer and desktop support.
• Strong customer-service and communication skills.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit Technologies, Inc. is an at-will organization.