AI Platform Administrator

We are seeking an AI Platform Administrator to support administration and Level 3 technical support for Microsoft 365 Copilot and related AI and collaboration platforms within a large organization’s IT environment. This role covers platform administration, advanced troubleshooting, governance participation, integrations, and service analytics., Platform Administration

• Administer and support Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and related AI services
• Manage licensing, configuration, service health, feature enablement, and credit allocations/monitoring
• Evaluate and implement new Copilot capabilities and releases
• Maintain service documentation, standards, and operational procedures

Level 3 Technical Support

• Serve as senior escalation point for complex Copilot and AI platform incidents
• Troubleshoot Microsoft Graph grounding, SharePoint and Teams integrations, permissions, agents, connectors, and data access issues
• Manage Microsoft support escalations and root cause analysis
• Provide advanced solutioning for Copilot agent and AI use case enablement

Governance & Service Management

• Participate in AI governance, capability reviews, and release readiness assessments
• Support capability intake, pilot programs, production releases, and lifecycle management
• Identify operational risks, dependencies, and support requirements

Identity & Integration Support

• Partner with IAM, Security, and Architecture teams on access controls and AI integrations
• Support connectivity across Microsoft Graph, SharePoint, Teams, Power BI, Power Platform, and Copilot Studio
• Validate connector configurations and enterprise integrations

Service Analytics & Adoption

• Monitor service performance, adoption, utilization, and credit consumption
• Support executive reporting and AI value realization efforts
• Develop and maintain operational dashboards and service health reporting

• Minimum 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support
• At least 2 years hands-on experience with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise system integrations
• Strong knowledge of Microsoft 365 Copilot, Copilot Chat, Copilot Studio, SharePoint Online, Microsoft Teams, Microsoft Graph, Microsoft Entra ID, and Power Platform
• Experience troubleshooting identity, permissions, data access, Microsoft Graph grounding, and cloud service integration issues
• Experience with API-based integrations, connectors, and enterprise data connectivity
• Experience with ITIL-based service management practices
• Microsoft 365 Enterprise Administration experience
• Copilot Studio or AI Agent experience
• Microsoft Graph integration experience
• Power Platform administration experience
• Experience with Copilot credit allocation, monitoring, and usage controls
• ITIL certification
• Microsoft Copilot, AI, or relevant Microsoft certifications
• Experience with Azure AI Foundry