Regional IT Support Specialist Level 1

Technology helps keep our programs and teams connected. As a Regional IT Support Specialist - Level 1, you’ll provide hands-on and remote technical support to AlphaBEST team members and program locations throughout your assigned region. We’re looking for a technology professional who:

• Enjoys troubleshooting problems and finding practical solutions
• Can explain technical issues in a clear, easy-to-understand way
• Is comfortable working independently while also collaborating with a team
• Takes pride in providing responsive, reliable customer support
• Can manage multiple priorities and follow issues through to resolution
• Is flexible and willing to travel to program locations when hands-on support is needed

In this role, you will:

• Manage new and open technical support tickets within your assigned region, providing timely follow-up and resolution
• Remotely configure, manage, and troubleshoot devices as needed
• Support computers, iPads, phones, printers, copiers, and other technology used by AlphaBEST teams
• Troubleshoot hardware, software, connectivity, and wireless network issues
• Support wireless networks at assigned locations and partner with IT leadership to help maintain secure, reliable connectivity
• Set up and troubleshoot printers and other hardware in both local and networked environments
• Travel regularly to program sites to diagnose and resolve technology issues that require hands-on support
• Complete technology repairs and support activities within your assigned region under the direction of IT leadership
• Help minimize technology disruptions and maintain continuity of business and program operations

This role is ideal for candidates with experience in:

• Help desk or technical support
• Desktop, computer, or device support
• Hardware troubleshooting and repair
• Network or wireless troubleshooting
• Field or regional IT support
• Customer-facing technology support

• Reliable transportation and ability to travel regularly between assigned program locations, sometimes with short notice
• Strong working knowledge of Windows, Apple/macOS, Android, and iOS operating systems
• Proficiency with Microsoft Office/Microsoft 365 and Google Workspace
• Working knowledge of PC hardware, wireless networks, printers, and common peripheral devices
• Strong written and verbal communication skills
• Ability to troubleshoot problems, identify solutions, and communicate next steps clearly
• Strong organization and time-management skills with the ability to meet deadlines
• Ability to work effectively both independently and as part of a team
• Previous experience providing technology support and/or completing technology repairs
• Technical certifications are a plus but not required

• $41,798-71,057 per year Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning ins…

• 2 months ago +