Systems Integration & Support Manager

Benjamin Moore

Pell City, AL, United States

13 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Artificial Intelligence Application Configuration Access Protocols Application Lifecycle Management Information Systems Databases Document Management Systems File Transfer Monitoring of Systems Linux Servers Automation of Marketing Windows Servers

+10 more

Systems Integration Enterprise Software Applications Microsoft Power Automate SAP Integration Solutions Information Technology Performance Monitor Enterprise Integration Integration Frameworks Virtual Agents Automation Anywhere

Job description

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world., The Systems Integration & Support Manager is responsible for the operational stability, configuration, and continuous improvement of enterprise application platforms supporting ERP and business operations. This role provides hands-on leadership across integration platforms, document management systems, business process automation, and monitoring solutions, managing the supporting team as direct reports. The position balances day-to-day production support with the strategic expansion of enterprise automation, workflow optimization, and agentic AI capabilities to increase business value and operational efficiency, Ensure availability, performance, and reliability of supported platforms through proactive monitoring, alerting, escalation, and root cause analysis.

* Coordinate with cross-functional infrastructure, database, security, and vendor teams to resolve production issues efficiently.

* Oversee monitoring tools and remediation workflows to maintain seamless operational efficiency.

Process Optimization & Next-Gen Automation * Drive continuous improvement by identifying, designing, and scaling automated workflows across business platforms.

* Partner with enterprise stakeholders to evaluate and implement agentic AI tools, modern orchestration, and intelligent process enhancements.

* Oversee the health, maintenance, and expansion of existing integration and automation scripts to ensure high reliability.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience

* 3-7+ years in enterprise application support/integration (manager/lead or senior hands-on role)

* Strong application configuration and enterprise production support experience

* Solid technical foundation in Windows, Windows Server, Linux server, networking, and VDI environments

* Experience partnering with AI teams to operationalize agentic/AI-enabled automations using workflow/RPA tools (especially Microsoft Power Automate and/or Automation Anywhere - build, run, monitor, improve)

* Experience with monitoring tools and escalation models

* Managed File Transfer and ERP integration experience

Nice to have * We should make these items considerations, but not requirements. The experience is more important than the actual application called out here. Document management and automation platforms (Axway SecureTransport, Hyland OnBase, Tungsten Transact - formally Ephesoft, Microsoft Document intelligence.)

* Understanding of application lifecycle management, integration patterns/methods, and database integration concepts

* Proven ability to balance operational stability with innovation and automation

* Strong documentation and governance mindset: standards, runbooks, best practices, change control

* Ability to identify automation opportunities, deliver solutions, and track value/metrics (time saved, errors reduced, throughout)