Member Solutions Manager

Member Solution’s collection programs while being responsible for portfolio performance. Leads the Member Solutions Department by coaching, training, cross-training and supervising team members in loan restructures, bankruptcy processing, loan underwriting and loan servicing for all portfolios including consumer, mortgage and commercial loans. This responsibility will also include the areas of Bankruptcy Administration, Reserve Analysis, Credit Bureau Disputes, Foreclosures, Force-placed Insurance, and Repo Assets, including the marketing and sale of both chattel and real estate. This position will also assist the VP Member Solutions & Servicing with planning and strategic initiatives. ===================================================================== ESS Job/Task Functions: ESS = Essential to the Position A. Negotiate repayment plans in the best interest of the Credit Union, considering balance, security, complexity, and the member’s ability and intent to pay. Underwrite and decision workouts, modifications and restructures, including but not limited to commercial, consumer, mortgage and student loans. Maintain proficient underwriting skills and knowledge satisfactory to investor/insurer requirements for all portfolios therein. B. Oversee all segments of the bankruptcy, collection, foreclosure, and insurance, and repo assets processes. Work closely with the area leaders and team members to coordinate activites within and between Branch systems. Analyze and monitor systems for maximum utilization of the team, technology and efficient delivery of products and services. C. Responsible for team development; coordinate training and cross-training to provide the depth necessary for growth and succession. Assure team is familiar with and able to cross-sell Credit Union products and services by coordinating training sessions with appropriate Credit Union team members. D. Oversees the handling of all Credit Union held assets for sale, both chattel and real estate. Includes fostering a good network of vendors for the maintenance and repairs to property,

on-going inspections of assets, the listing and marketing of same assets and the proper and timely valuations. Manager is responsible for the negotiations of all real estate listing agreements, real estate purchase agreements and real estate counter-offers. Has signing authority on behalf of Credit Union as it pertains to worksouts, modifications, restructures and sale of credit union owned assets. E. Sets performance targets and prepares strategies and tactics that optimize performance objectives of the Member Solutions Departments. Includes annual budgeting, monitoring of adhereance to budget, actual versus budgeted and prepares analyzation of variances. F. Maintains a working knowledge of systems and programs, including but not limited to FICS, Fannie Mae, FHA, Federal Home Loan Bank of Indianapolis, Rural Hosing, Veterans Administration, Small Business Administration, Michigan Saves, Student Loans, OpenLending, Temenos, PACER, JJ Marshall, USDA, PMI softwares and Secondary Market guidelines for the servicing and loss mitigation efforts of all loans. Assure credit union collection programs are in compliance with legislative and regulatory laws. G. Monitor vendor relationships and billings to assure Department goals are met in a timely and cost-effective manner. H. Responds to internal and external audits in a timely manner. I. Reviews, researches and responds to complaints in a timely manner. J. Assists with Commercial Loan Analysis annually or sooner on Watch Credits. Recommend rescore of file grades and take appropriate steps. Monitors covenants in loan docs and set course of action with management on any defaults. K. Hires, reviews, schedules, trains and monitors the work of Member Solutions team members; conducts performance reviews; disciplines team members as needed following required documentation procedures; recommends termination for cause and allocates resources to meet operational needs with the Member Solutions Department. Maintains a cohesive, highly trained, motivated team sufficient to meet the daily demands of the Department. L. Present a professional positive image of the Credit Union to members at all times. Communication lead between departments as required. Promotes a “team” environment and atmosphere within the department and credit union. M. Keep abreast of compliance matters associated with the department responsibilities and actively advocate for changes needed in order to remain compliant. N. Determines legal course of action in the collection of all types of loans, including collection strategies for the collection of written off loans and deposit accounts. This

includes, but is not limited to programs such as the Execution of Writs, Periodic and Non-Periodic Garnishments, State Tax Garnishments, Judgment Liens. O. Negotiates with debtor counsel and creditor counsel on Reaffirmation Agreements, Chapter 13 Bankruptcy Plans, Judgment negotiations for repayment, Foreclosure Advoidance, Loss Mitigation Options, Settlement negotiations, and assists those members with financial household budgeting. Converse with the membership on the complete line of collection activity and be able to convey pros and cons of each so that the member can make an informed choice. P. Works with the team to develop productive relationships with Credit Couseling Agencies, Attorneys, Collection vendors and Realtors to further Credit Union purposes. Attend and

participate in Collection Consortium, various lending fraud-related groups, Legal round- tables, etc.

Q. Establishes and manages Collection policies and procedures and keeps them current with regulatory, internal or market condition changes; ensures compliance with and implementation of approved policies and objectives. R. Prepare team member appraisals and weekly payroll data. This includes monthly hours worked for employees being compensated by outside vendors for collection activity. S. Occasional travel to other Dort Financial Credit Union locations, Credit Union functions, and training facilities will be required. T. As a Dort Financial Credit Union team member, promotes, cross-sells, and markets all products and services at every opportunity. U. Performs other duties and responsibilities as directed by management. V. Will comply with all Bank Secrecy and OFAC requirements as outlined in Dort Financial Credit Union’s policies and procedures. W. Embrace and apply Dort Financial’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, and Core Values. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism. =====================================================================, Language: Read periodicals, journals, manuals, source documents, policies and procedures. Read proposed legislation and changes to the Bankruptcy Code. Read safety rules and instructions. Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak before an audience with poise, voice control, and confidence, using correct English and well-modulated voice. Participate in panel discussions, presentations and debates. Speak on a variety of subjects.

Reasoning: Apply common sense understanding, to carry out instructions furnished in written, verbal, or blueprint form. Deal with problems involving several variables in or from standardized situations. Ability to collect, analyze, and interpret financial data. Ability to read legal documents and translate into appropriate operational policies and procedures. Ability to understand bankruptcy law, foreclosure law,

contract law and collection law. Ability to analyze and resolve employee and member relation conflicts. Ability to exercise good sound judgment.

Math: Compute discount, interest, profit, and loss; ratio and proportion, and percentages., Minimum Formal Education: Bachelor’s degree required. Proficient knowledge in bankruptcy law, foreclosure law, contract law and collection law required.

Experience: Minimum seven years collections experience and five

years management experience. Other Requirements: Must be 100% bondable. Equipment Used: Office Machines: PC, 10 Key Calculator, scanner, copier. A working knowledge of Windows XP, Microsoft Word, Microsoft Excel, and Powerpoint.