Technical Support Specialist I

The Tech Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS. Customer support will be conducted via telephone, email, on-site and any other means necessary., * Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer’s equipment.

• Train operators and maintenance personnel.

• Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment.

• Provides customers with on site installation, start-up and training assistance.

• Issues and prepares return authorizations for return of goods.

• Hosts customers during customer acceptance of equipment.

• Maintains customer equipment files.

• Supports Coating Center machine maintenance needs.

• Adheres to plant and corporate safety policies., * May assist in other areas or perform other duties as required by fluctuating business needs.

• Ability to understand technical questions and provide answers/instructions.

• Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies.

• Must possess a valid passport.

• Must possess a valid driver’s license and have a driving record that meets company standards., One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

BASIC SKILLS:

• Ability to read, write and follow written or verbal instructions.

• Ability to use precision measuring and laboratory instruments, such as calipers, scales, micrometers, or similar test/inspection equipment.

• Ability to interact closely with other departments to support customer focus and efficient operations.

• Demonstrated analytical and technical ability within field of expertise.

• Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications.

• Ability to write reports and any business correspondence.

• Ability to communicate information and respond to questions from customers and internal departments.

• Ability to calculate figures and amounts such as discounts, interest, etc.

• Possesses exceptional customer service skills.

• Well-developed communication, organizational and interpersonal skills.

• High degree of manual dexterity and hand-to-eye coordination.

• Self-motivated and able to work with independently with little or no direct supervision.

• Ability to read blueprints/schematics (mechanical, electrical and pneumatic)

• Electrical knowledge a must.

• Strong computer skills required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities