IT Support Services II-Help Desk

The Help Desk II Technician serves as an escalation point for complex support tickets, providing advanced troubleshooting and technical leadership within the help desk team. This role involves managing tickets end-to-end, implementing technical solutions, and mentoring junior technicians. You will work across diverse client environments to ensure operational stability and high service quality., * Serve as a Tier 2 escalation for Help Desk I technicians, resolving advanced hardware, software, and network issues.

• Support and manage Microsoft 365, Intune, and Active Directory environments, including GPOs and security configurations.
• Troubleshoot Windows 10/11 OS issues, user profile corruption, printer/network connectivity, and MFA-related problems.
• Manage endpoint security and patching through tools like SentinelOne, ThreatLocker, and N-able.
• Document technical processes and knowledge base articles for internal use.
• Collaborate with infrastructure and project teams to assist with deployments and server upgrades.
• Perform proactive system monitoring and maintenance to ensure uptime and performance.
• Communicate technical solutions clearly to clients and team members., Provide Tier 2 technical support for network, internet, device, cable, video, and wireless equipment issues. Perform remote troubleshooting, evaluate access points and device connectivity, reboot network equipment, resolve Dish Smart Box issues, and determine when tickets require dispatch or Tier 3 escalation. Document issues accurately and support property staff and customers through effective communication and problem-solving. Top Skills: CambiumDish Smart BoxesJuniperMac AddressesPower Over Ethernet (Poe)Remote Power ControllersRuckusWireless Access PointsZendesk Palmetto Technology Group, Inc.

IT Support Services II-Help Desk

21 Days Ago Remote United States Mid level Mid level Cloud * Information Technology * Consulting * Cybersecurity Provides Tier II technical support for application, hardware, network, server, workstation, cloud, and mobile-device issues. Troubleshoots Windows, macOS, and Linux environments; manages user accounts, permissions, and access rights; monitors systems and networks; documents resolutions; mentors junior staff; and supports software deployments, upgrades, and network projects. Tracks incident trends and root causes to improve IT service delivery and user experience. Top Skills: AWSAzureConnectwiseDhcpDnsHyper-VJIRALinuxmacOSServicenowTcp/IpVMwareVpnWindows ServerZendesk Precision Task Group

IT Support Services II-Help Desk

21 Days Ago Remote United States Mid level Mid level Information Technology Provides Tier II technical support for applications, hardware, networks, servers, workstations, cloud environments, and mobile devices. Troubleshoots complex issues, manages user accounts and permissions, documents solutions, monitors systems, and reports incident trends. The role also mentors junior staff and participates in software deployments, system upgrades, and network enhancement projects while delivering strong customer service. Top Skills: AWSAzureComptia A+ConnectwiseDhcpDnsHyper-VJIRALinuxmacOSMcseNetwork+ServicenowTcp/IpVMwareVpnWindows ServerZendesk

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Strong technical proficiency across Windows environments, networking fundamentals, and Microsoft cloud services.
• Experience with ticket triage, prioritization, and root cause analysis in an MSP setting.
• Familiarity with common COTS tools (SentinelOne, ThreatLocker, DUO, N-able, etc.).
• Strong communication, customer service, and mentoring abilities.
• Ability to manage multiple client environments and competing priorities effectively.
• Security-first mindset with focus on compliance and best practices., * Bachelor’s degree in Information Systems, Computer Science, or related discipline preferred.
• 3+ years of IT support experience, ideally in a Managed Service Provider or professional services environment.
• Experience supporting Microsoft 365, Intune, and MFA and DNS.
• Need some exposure to Firewalls.
• Certifications such as CompTIA Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent preferred.

Work Environment:

• Fast-paced, collaborative MSP culture with opportunities to expand into project work or system administration.
• Exposure to enterprise-grade tools and clients across multiple industries.

Posted Yesterday Remote Hiring Remotely in United States 31-34 Hourly Mid level Remote Hiring Remotely in United States 31-34 Hourly Mid level Provides Tier 2 escalation support across hardware, software, networking, Windows, Microsoft 365, Intune, and Active Directory environments. Troubleshoots endpoint, MFA, printer, connectivity, and security issues; manages patching and endpoint protection; documents solutions; monitors systems; supports deployments and server upgrades; and mentors junior technicians while serving multiple MSP clients. The summary above was generated by AI

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting-edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT has been backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so they don’t have to.