Desktop Support Technician

This role involves coordinating customer scheduling, providing frontline telephone technical support, and triaging calls and schedule changes. The position is centered within the Corporate Technical Service Call Center and requires partnership with other departments to ensure efficient operations and customer satisfaction., * Coordinate customer scheduling through outbound calls.

• Partner with other departments to triage calls and manage schedule changes.
• Provide frontline telephone technical support through the Corporate Technical Service Call Center.
• Answer basic technical questions on equipment installation, product application, and cleaning or sanitation problems.
• Perform basic programming and chemical calibrations on automated controllers.
• Develop a basic knowledge of pool pumps, filters, and circulation systems.
• Develop technical knowledge of available dispensing equipment and dishmachine parts to make part recommendations.
• Communicate with Technical Service staff on part number or equipment specification changes.
• Develop a basic knowledge of proprietary and commercially available software systems.
• Perform other duties as assigned.

Education: A two-year degree, typically in a related field, is required.

Experience: One or more years of work experience in a mechanical/electrical trade or a technical service call center is required.

This organization is a recognized leader in its field, dedicated to providing innovative solutions and services. The company fosters a collaborative environment where employees are encouraged to develop their skills and contribute to a team-oriented culture focused on service and technical excellence.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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