IT Service Performance Analyst

• Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management.
• Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration.
• Collaborate with IT Security to ensure all processes and tools meet best practice, security, compliance, and audit standards.
• Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders.
• Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major Incident Management.
• Support relevant Business As Usual (BAU) projects within the Service Delivery function.

• Experienced in an existing Service Delivery or Service Support role, with a clear focus on IT Asset, Service Configuration, and Service Level Management.
• Preferably, skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management.
• Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable).
• Possessing Project Management skills (desirable).
• An excellent written and verbal communicator.
• Able to develop internal stakeholder relationships and work collaboratively across wider teams.
• Capable of prioritising conflicting demands, working under pressure, and delivering high-quality, accurate tasks with strong attention to detail.
• Self-motivated, with strong problem-solving skills, and the ability to identify issues, propose solutions, and think beyond your day-to-day remit.

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme and Life Assurance).
• Hybrid working.
• Generous holiday entitlement, with the option to buy or sell additional days.
• Discounts and perks.
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle.
• The opportunity to shape and enhance the financial control environment within a global business operating across multiple countries and jurisdictions.

Bring your energy to Aggreko as an IT Service Performance Analyst based in Glasgow.

You’ll play a critical role in strengthening our global IT operations by evaluating processes, identifying opportunities for increased productivity, driving automation, and implementing continuous improvement initiatives.

Power without pause. Heating, cooling and oil-free air without end. We keep our customers’ worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.