ENTERPRISE APPLICATION ADMINSTRATOR

Navy-Marine Corps Relief Society Headquarters, located in Arlington, VA, is seeking a motivated, detail-oriented Application Administrator to support the Enterprise Solutions team. This junior-level role is responsible for configuring, maintaining, and managing users for third-party, cloud-based business applications. The ideal candidate is a quick learner with technical curiosity, strong problem-solving skills, and a customer-service mindset. This role is a good fit for someone early in their IT career who wants hands-on experience supporting enterprise SaaS platforms across several business areas. This is a hybrid position. Candidates must be local to the DC metro area to be considered for the position.

The applications supported in this role include, but are not limited to:

• Axxess -Electronic Medical Record (EMR) system
• Microsoft Dynamics -Business applications/CRM/ERP platform
• World View-Document management system
• Concur -Expense Management System
• CodeTwo -Centralized email signature management, Application Configuration & Administration
• Configure and maintain settings, workflows, and integrations within assigned cloud-based applications.
• Serve as the primary point of contact for day-to-day administration of assigned platforms.
• Collaborate with vendors and internal stakeholders to implement application updates, new features, and configuration changes.

User Management

• Create, modify, and deactivate user accounts and access permissions across all managed applications.
• Manage role-based access controls to ensure appropriate levels of security and compliance.
• Respond to and resolve user access requests and related help desk tickets in a timely manner.
• Conduct monthly or quarterly access reviews and cleanup in coordination with business owners and IT.

Maintenance

• Coordinate application updates and patches with vendors and IT leadership.
• Track patch schedules and maintenance windows, communicating downtime or changes to affected users.
• Test updates in staging/sandbox environments (where available) prior to production deployment.

Troubleshooting & Support

• Diagnose and resolve application issues, escalating to vendor support when necessary.
• Document known issues, resolutions, and standard operating procedures for each application.
• Provide application overview training and maintain knowledge base articles and FAQs for each application.

Documentation, Content Management & Compliance

• Manage and update content on the existing intranet platform regularly.
• Maintain accurate, up-to-date documentation of system configurations, processes, and procedures.
• Support compliance efforts related to data security, HIPAA (for the EMR system), and other applicable regulations.
• Assist with audits and reporting related to application usage, access, and data integrity.

Learning & Development

• Proactively learn the functionality, administration, and best practices of each assigned application.
• Participate in vendor-provided training, webinars, and certification opportunities as available.
• Stay current on updates, new features, and industry best practices related to SaaS application administration.

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or equivalent practical experience).
• Minimum of two years of experience in application administration or a related technical support role.
• Strong interest in learning and administering cloud-based/SaaS business applications.
• Basic understanding of IT concepts such as user account management, data backups, and software updates.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and applications simultaneously.
• Customer-service orientation and a proactive, self-motivated approach to learning.

Preferred

• Prior exposure to any cloud-based SaaS applications (e.g., CRM, document management, or EMR systems).
• Experience posting and maintaining content on intranet or content management platforms.
• Familiarity with basic web concepts (CMS platforms and hosting environments).
• Experience with helpdesk ticketing systems.
• Basic understanding of data security and compliance concepts (e.g., HIPAA).