Remote It Operations Analyst - Itsm & Sunview Expert

Beyondsoft is seeking a proactive IT Operations professional to manage ITSM processes including incident, problem, change, and service requests in a remote-capable role based in Barcelona.You will use ChangeGear and SunView to track tickets within SLA and perform root cause analysis to implement preventive solutions.The role requires IT-related degree, hands-on IT operations experience, knowledge of ITIL practices, and scripting familiarity (PowerShell or Python).#J-*****-Ljbffr

Beyondsoft is seeking a proactive IT Operations professional to manage ITSM processes including incident, problem, change, and service requests in a remote-capable role based in Barcelona. You will use ChangeGear and SunView to track tickets within SLA and perform root cause analysis to implement preventive solutions. The role requires IT-related degree, hands-on IT operations experience, knowledge of ITIL practices, and scripting familiarity (PowerShell or Python). #J-*****-Ljbffr