Department of Aging Office Automation Analyst - Non-Merit

Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department.

Essential Job Duties

• Become a subject matter expert on MySeniorCenter software and become familiar with the operations of Senior Centers and Nutrition Sites.
• Serve as a tier 1 technical support for the Department of Aging’s MySeniorCenter Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
• Update and troubleshoot kiosk issues within senior centers.
• Investigate and resolve issues with Nutrition Site Scanners.
• Develop and conduct one-on-one and group training for staff for the MySeniorCenter Software.
• Assist with Data transfer between the Department of Aging’s applications.
• Generate custom and standard reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain accurate, up-to-date standard operations procedure documentation for the Department of Aging’s applications.
• Responsible for resolving missing data within the Department of Aging’s applications utilizing reporting and outreach.

Examples of Other Duties Performs other related duties as assigned., Provide specific example(s) of the experience you have working with computer system(s). Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, on the Work History/Experience section of this application. If you chose “I do not possess any of the combinations of education and experience listed above.” in the previous question, respond by entering N/A. 06 Do you have experience with the operations and services provided at Senior Centers and/or Nutrition Sites?

• Yes
• No

07 If you answered “Yes” to the previous question, provide specific example(s) of your experience with the operations and services provided at Senior Centers and/or Nutrition Sites. Include the employer(s) and date(s) you performed these duties. Be certain that this experience is also described, in detail, in the Work History/Experience section of this application. If you answered “No”, respond by entering N/A. 08 Software: Please select the software and/or other systems with which you have specific experience and/or training. Check all that apply:

• Microsoft 365
• Microsoft Teams
• Help Desk Ticketing System(s)
• SharePoint
• MySeniorCenter Software
• Wellsky Software
• Messaging Platforms
• Virtual Platforms
• Other software/systems application(s)
• I have no experience or training with any of the listed software or other system applications.

09 If you selected “other software/systems application(s)” from the above list, provide the name(s) of the software application(s) in which you have specific experience and/or training. Provide specific example(s) of your level of proficiency. 10 Do you have experience maintaining databases, managing computer applications, generating system reports, and correcting staff and user errors?

• Yes
• No

11 Provide specific example(s) of the experience you have maintaining databases, managing computer applications, generating system reports, and correcting staff and user errors. Include the employer(s) and date(s) you performed these duties. If you chose “No” to this question, respond by entering N/A. 12 Applicants selected for this position are responsible for maintaining current technical competence through self-study, employer-provided training, and meetings that provide updates on the current computer/technical environment. Are you willing and able to accept these conditions of employment?

• Yes
• No

13 Are you willing to work in a position that requires travel between work sites using your personal transportation? A mileage allowance, set by Baltimore County Policy, shall be paid to County employees who use their privately owned vehicles for official County travel necessary to carry out the required or authorized duties of their positions. Possession of a valid driver’s license equivalent to a Non-Commercial, Class C Maryland Driver’s License at the time of appointment.

• Yes
• No

14 This position handles very sensitive and confidential information. Mishandling and/or communicating this sensitive and confidential information will result in termination of employment. Are you willing and able to accept these conditions of employment?

• Yes
• No

Required Training and Experience Possession of a high school diploma or an appropriate high school equivalency; Plus Three years of computer system experience.

(Additional education may be substituted on a year-for-year basis for the required experience.)

Preferred Education and Experience Bachelor’s degree from an accredited college or university in Computer Science or related field.

Experience in managing computer applications is highly desired.

(Years of experience will be considered as a valid substitution for the preferred education.)

Knowledge, Skills, and Abilities

• Experience with MySeniorCenter is an asset, but not required
• High-level knowledge of efficient utilization of computer systems and associated hardware and software components
• Knowledge in providing computer system technical support, training, and guidance preferred
• Knowledge of identifying and resolving hardware and software malfunctions
• Ability to lead others in the operation of computer applications
• Ability to conduct user training
• Communication
• Organization and multi-tasking
• Confidentiality
• Data Management
• Customer Service
• Ability to travel around Baltimore County
• Ability to use the Microsoft Office suite with the Senior Center application

Licenses and Certificates Some positions within this classification may require possession of a valid driver’s license equivalent to a Non-Commercial, Class C Maryland Driver’s License at the time of appointment.

Proof of Licenses, Certifications and Education Applicants are required to submit proof of professional license(s), certification(s), and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Proof of Degree Equivalency, Select the type of driver’s license you currently hold. Be sure you have provided your driver’s license number, class, and state in the previous section of this application.

• Commercial Driver’s License equivalent to a Commercial Class A Maryland Driver’s License.
• Commercial Driver’s License equivalent to a Commercial Class B Maryland Driver’s License.
• Commercial Driver’s License equivalent to a Commercial Class C Maryland Driver’s License with a Passenger Endorsement.
• Non-Commercial Driver’s License equivalent to a Non-Commercial, Class C Maryland Driver’s License.
• Provisional Non-Commercial Driver’s License equivalent to a Provisional Non-Commercial, Class C Maryland Driver’s License.
• Driver’s License Learner’s Permit.
• I do not have a driver’s license., * Bachelor’s degree from an accredited college or university in Computer Science or a related field.
• Associate’s degree from an accredited college or university in Computer Science or related field; Plus at least one (1) year of computer system experience.
• Possession of a high school diploma or appropriate equivalent; Plus at least three (3) years of computer system experience.
• I do not possess any of the combinations of education and experience listed above.

• The work of this classification is essentially sedentary, but may include occasional walking, standing, and the operation of office equipment
• This position requires limited physical activity (lifting to 10 lbs.)
• This position requires traveling between work sites
• This position handles very sensitive and confidential information

Medical Examination and Employment Background Investigation Applicants selected for a position in Baltimore County must successfully complete an employment background investigation. This investigation will include, but is not limited to, a criminal background check, verification of education, and a fingerprint check.

Please note: Applicants may also be required to complete an expanded background investigation, polygraph examination, and psychological examination.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace All Baltimore County offices are smoke free.

Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee’s annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement Employees are required to participate in the Baltimore County Employees’ Retirement System, with very limited exceptions.

Paid Leave Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave Jury Leave Military Leave

Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.

01 Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government? Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County’s court systems, or Baltimore County Community College, and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.

• Yes
• No, * The work of this classification is essentially sedentary, but may include occasional walking, standing, and the operation of office equipment
• This position requires limited physical activity (lifting to 10 lbs.)
• This position requires traveling between work sites
• This position handles very sensitive and confidential information

Medical Examination and Employment Background Investigation Applicants selected for a position in Baltimore County must successfully complete an employment background investigation. This investigation will include, but is not limited to, a criminal background check, verification of education, and a fingerprint check.

Please note: Applicants may also be required to complete an expanded background investigation, polygraph examination, and psychological examination.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace All Baltimore County offices are smoke free.

Drug free workplace Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee’s annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement Employees are required to participate in the Baltimore County Employees’ Retirement System, with very limited exceptions.

Paid Leave Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave Jury Leave Military Leave

Baltimore County Employees Federal Credit Union Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice. Disclaimer This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.