IT Sourcing & Enterprise Services Manager, Digital & Technology Services

• Service level agreement (SLA) definition, measurement, and vendor performance management against contractual KPIs

• Multi-vendor ecosystem management and vendor accountability governance across infrastructure, cloud, and application domains

• Contract governance frameworks and best practices (buy-side and sell-side); legal/procurement partnership

• AI-assisted contract and document discovery for rapid opportunity identification and risk assessment

• Consulting or advisory delivery experience evaluating technology sourcing and commercial terms for enterprise clients

How you will contribute

• Rapid sourcing opportunity assessment - analyze existing vendor contracts, spend, SLAs, and service delivery to identify material cost reduction, consolidation, and performance improvement opportunities

• Commercial opportunity execution - lead vendor negotiations, contract drafting, SLA redesign, and implementation to capture identified savings and improve service quality

• Spend and contract analysis - conduct detailed review of existing contracts, service levels, pricing structures, and vendor performance; model alternative sourcing approaches and financial impact

• Software and hardware asset management - audit licensing utilization, identify optimization opportunities, negotiate volume discounts and licensing terms with vendors

• Vendor relationship management - establish and maintain strategic vendor partnerships; define and enforce KPIs; escalate performance gaps; assess compliance against contractual terms

• SLA definition and governance - develop service level agreements aligned to business requirements; establish measurement frameworks; track vendor accountability against KPIs

• Contract and process documentation - maintain templates, best practices, case studies, and playbooks; build institutional knowledge of vendor terms, pricing, and negotiation outcomes

• Cross-functional coordination - partner with procurement, finance, legal, and operations to align on sourcing strategy and execution; influence across internal and client stakeholders

• Support practice development through internal training, case study development, and team capability building

• Commercial contract development, review, and negotiation across IT services, software, cloud, infrastructure, and professional services contracts

• Software and hardware asset management - licensing optimization, usage analysis, vendor relationship management across enterprise platforms (SAP, Oracle, Salesforce, Microsoft, etc.)

• Vendor selection, RFP management, competitive bidding, and negotiation (buy-side or sell-side IT services contracting)

• Spend analysis, cost modeling, and identification of sourcing savings opportunities (vendor consolidation, licensing optimization, rate reduction), * 8-12+ years of professional experience in IT commercial contracting, software asset management, vendor management, or sourcing advisory roles

• Proven track record of successfully identifying and executing commercial sourcing opportunities with quantified savings (cost reduction, vendor consolidation, license optimization)

• Experience at a consulting firm (Big Four, boutique advisory, or top tech services firms) or in-house at large global technology organizations

• Bachelor’s degree in Business, Computer Science, IT, Law, or related field

• Certifications in software asset management (CASM), ITIL, PMP, or related areas preferred

• Comfortable with travel up to 80%, Alliance/Partner Management, Analysis Skills, Artificial Intelligence (AI), Asset Management Software, Auditing, Best Practices, Bidding, Cloud Applications, Cloud Computing, Computer Science, Consulting, Contract Analysis, Contract Negotiation, Contract Review, Cost Control, Cost Modeling, Cross-Functional, Diversity, Documentation, Ecosystems, Entrepreneurship, Establish Priorities, Expense Analysis, Finance, ITIL (IT Infrastructure Library), Information Technology Software, Legal, Licensing, Microsoft Product Family, Multiplatform/Cross-Platform, Negotiation Skills, Network Programming, Oracle, Performance Management, Performance Metrics, Pricing, Professional Services, Project Management Professional (PMP), Purchasing/Procurement, Quality Management, Request for Proposals (RFP), Resolve Customer Issues, Risk Analysis, SAP, Sales, Salesforce.com, Service Delivery, Service Level Agreement (SLA), Software as a Service (SaaS), Sourcing Strategy, Strategic Analysis, Strategic Planning, Supplier Relationship Management (SRM), System Operations, Team Player, Technical Support, Usage Analysis, Vendor/Supplier Evaluation, Vendor/Supplier Licensing, Vendor/Supplier Management, Vendor/Supplier Planning, Vendor/Supplier Quality Management, Vendor/Supplier Relations, Vendor/Supplier Selection, Willing to Travel

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.

We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings’ fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M’s benefits programs.

Thesalaryrange for Manager is $135,000- $160,000annually and Director is $150,000- $210,000annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients’ problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M’s core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.