Aquiva, Europe - Senior Salesforce Administrator

We are seeking a highly skilled and proactiveSalesforce Support Engineerto join our team.We’re hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay Key responsibilitiesHypothesis-driven debugging with incomplete information and time pressureClear written communication with clients while an incident is still openSound judgment on when to escape and when to keep investigatingComfort switching between initiative work and interruptionsGenuine autonomy working with teams across time zonesRequirementsSalesforce Loyalty Management, with hands-on implementation or operational experience, not just certificationStrong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing itClient-facing production support: incident triage, severity assessment, escalation judgment, working under SLAIntegration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they workLog analysis and error correlation across multiple systemsStrongly preferredSumo Logic or an equivalent observability tool (Splunk, Datadog)Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategySalesforce CLI and SFDXLarge Data Volumes: data skew, indexing, governor limits at real scalePerformance and load testing experience (Scale Center, Scale Test, or equivalent)ServiceNow or a comparable ITSM platformNice to haveMarketing Cloud, Experience CloudAI-assisted development toolingCertifications: Advanced Administrator, Platform App Builder, progress toward Application ArchitectBenefits:Salesforce certification program with bonus opportunityCo-working spaces and offices for collaborationTeam activitiesFlexible PTO policyHealthcarePaid sick leaves, parental leaves, and volunteer days#J-*****-Ljbffr

Hypothesis-driven debugging with incomplete information and time pressure Clear written communication with clients while an incident is still open Sound judgment on when to escape and when to keep investigating Comfort switching between initiative work and interruptions Genuine autonomy working with teams across time zones Requirements Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work Log analysis and error correlation across multiple systems Strongly preferred Sumo Logic or an equivalent observability tool (Splunk, Datadog) Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy Salesforce CLI and SFDX Large Data Volumes: data skew, indexing, governor limits at real scale Performance and load testing experience (Scale Center, Scale Test, or equivalent) ServiceNow or a comparable ITSM platform Nice to have Marketing Cloud, Experience Cloud AI-assisted development tooling Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Salesforce certification program with bonus opportunity Co-working spaces and offices for collaboration Team activities Flexible PTO policy Healthcare Paid sick leaves, parental leaves, and volunteer days #J-*****-Ljbffr