Salesforce Support Engineer

• Hypothesis-driven debugging with incomplete information and time pressure
• Clear written communication with clients while an incident is still open
• Sound judgment on when to escape and when to keep investigating
• Comfort switching between initiative work and interruptions
• Genuine autonomy working with teams across time zones

• Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
• Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
• Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
• Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work
• Log analysis and error correlation across multiple systems
• Strongly preferred Sumo Logic or an equivalent observability tool (Splunk, Datadog)
• Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
• Salesforce CLI and SFDX
• Large Data Volumes: data skew, indexing, governor limits at real scale
• Performance and load testing experience (Scale Center, Scale Test, or equivalent)
• ServiceNow or a comparable ITSM platform
• Nice to have Marketing Cloud, Experience Cloud AI-assisted development tooling Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

• Salesforce certification program with bonus opportunity
• Co-working spaces and offices for collaboration
• Team activities
• Flexible PTO policy
• Healthcare
• Paid sick leaves, parental leaves, and volunteer days

full_time

Organization Aquiva and Hapi