IT Site Support Specialist

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, Microsoft 365, printers, peripherals, network connectivity, remote access, and other site technology.
• Manage Help Desk tickets from intake through resolution, including prioritization, documentation, user updates, troubleshooting, and escalation to the appropriate technical teams.
• Image, configure, deploy, maintain, upgrade, and troubleshoot PCs and related hardware; support conference rooms, shared computers, and other site equipment.
• Support end-user accounts and access, including password resets, provisioning, access requests, and Active Directory user and computer administration.
• Monitor and troubleshoot site IT infrastructure, including Windows systems, networks, Wi-Fi, and connectivity; coordinate complex issues with Global IT Infrastructure.
• Support approved infrastructure upgrades, capacity planning, hardware lifecycle activities, and deployment of new or replacement technology.
• Maintain accurate IT asset and infrastructure inventories, including ownership, location, status, and lifecycle information.
• Support local backup and recovery operations, including monitoring, media handling, Veeam activities, issue escalation, and disaster recovery testing.
• Support cybersecurity controls, secure system access, endpoint protection, monitoring, and timely escalation of security concerns.
• Participate and support assigned GMP, GAMP, Data Integrity, and IT infrastructure qualification activities.
• Fillout and maintain SOPs, work instructions, troubleshooting guides, and technical documentation while identifying practical improvements to IT support and site operations.
• Perform assigned activities safely, efficiently, and in compliance with Hovione IT governance, GMP, HSE, and applicable policies and controlled procedures.

• Degree, technical qualification, or equivalent education and experience in Information Technology or a related field.
• 3-5 years of hands-on Level 1/Level 2, desktop, or site IT support experience.
• Strong troubleshooting skills and working knowledge of Windows, PC hardware, imaging and deployment, Active Directory, and Microsoft 365.
• Basic to intermediate networking knowledge, including TCP/IP, DNS, DHCP, IP addressing, Wi-Fi, and connectivity troubleshooting.
• Experience with Help Desk ticketing, printers and peripherals, IT asset management, backup monitoring, and basic recovery; Veeam experience is preferred.
• Experience in a manufacturing, pharmaceutical, or regulated environment, with knowledge of GMP, GAMP, and Data Integrity principles, is preferred.
• Experience with EasyVista, Jira, or a comparable IT service management platform is preferred.
• Strong written and verbal communication, documentation, customer service, prioritization, and independent working skills.
• Fluency in English is required.

In compliance with the New Jersey Pay Transparency Act, Hovione discloses a base pay range for this U.S. based position. Actual pay is influenced by location, skills, experience, and qualifications. Non-exempt employees are eligible for overtime, and all roles may include a short-term incentive bonus. Employment is at-will, and compensation may change based on performance or market conditions. Benefits include 401(k), paid time off, leaves, and health coverage (medical, dental, vision), subject to plan terms. Full benefit details are shared upon offer.

IT Site Support Specialist Compensation Range: $92,040- $147,264

At Hovione, we help partners turn scientific innovation into medicines that reach patients around the world. For more than 65 years, we have connected science, technology, and manufacturing to scale complex ideas into high-quality and innovative solutions that truly make a difference.

As an international Contract Development and Manufacturing Organization (CDMO), we support the development and manufacture of drug substances, intermediates, and drug products across the full life cycle. We are globally recognized for our leadership in specialized technologies such as Spray Drying and Continuous Tableting. But what truly sets us apart is not just what we do - it is how we do it: with purpose, care, collaboration, and a deep commitment to doing the right things right.

Our people are the reason for our success. We are a global and diverse team of more than 2,600 team members across Europe, the USA, and Asia, bringing together different experiences and perspectives to help our partners to overcome complex challenges. We believe that an inclusive environment - where everyone, regardless of background, identity or ability, is respected, heard and empowered to contribute - is essential to drive innovation, ensure quality, and secure long-term sustainable success.

And as we grow, so do the opportunities for our people to develop, broaden their perspectives, and build meaningful careers. Because at Hovione, better starts with those who choose to make a difference every day. Will you be one of them?

You will be responsible to