Site IT Support Supervisor

As a member of the IT team, IT Supervisor will be responsible for direct technical support to others using computer equipment for office applications, including desktop configurations, performing hardware and software installation and maintenance of existing database software, spreadsheets, and other programs to best meet end user needs. Incumbents in this classification will use a hands-on approach to install and configure equipment and software, perform maintenance on the equipment, and troubleshoot problems to resolve hardware/software issues. They will also provide Project Management support for plant projects and life cycle refreshes., Your work will include, but not be limited to:

• Administer manufacturing unit’s network structure with Windows server, SQL and Deployment Servers capabilities.
• Support by completing Ivanti requests, production calls for assistance, and provide white gloved service for escalated requests.
• Run and install Ethernet in house cabling and network device structures as needed in emergency situations.
• Assist Regional IT Manager with KPI Monitoring, resolution, and escalation
• Plans, coordinates, and implements network security measures to protect data, software, and hardware.
• Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
• Troubleshoot Server/PC hardware, software, and network connectivity issues for Lear.
• Maintain routine SOX (Sarbanes-Oxley Compliance) requirement forms and procedures.
• Assist in LRP and Budget Planning as well as budget monitoring.
• Log daily shift requests and document new procedures.
• Monitor daily backup and or recovery tapes and systems including DataDomain and Rubrik.
• Be first point of escalation for IT Staff and provide off hours support via company phone and company laptop.
• Verify and maintain all Antivirus and utility patches are in place.
• Assist in managing crisis situations, which may involve complex technical hardware or software problem
• Consults with vendor or corporate representatives to define equipment or service needs
• Monitors IT operations and complaints to identify and evaluate the effectiveness of operations and identifies problems that need to be addressed.
• Work with Active Directory, user accounts, groups, and privileges, maintain events and logs.
• Assist with Shopfloor Application Changes (LearPICS, LPS, LFG, etc.)
• Equipment configuration - PCs, Printers, Scanners, Thin Clients
• Provide technical support to production, quality, maintenance, shipping, and other departments as needed in a 24/7 environment
• Ability to keep abreast of the latest technologies.
• Remotely support multiple sites concurrently
• Travel to locations for support as needed
• Plan projects and deployments for multiple locations in advance of travel

• Four-year college degree in Information System or six years previous experience in IT field
• Hardware and Network Troubleshooting Skills
• Manufacturing industry experience preferred
• One-year automotive industry experience desirable
• Excellent written and verbal communication skills
• Strong interpersonal and organizational skills
• Ability to work independently or in a team-oriented environment
• Must be able to adapt to a fast-paced environment and to multi-task

Bonus If You Demonstrate the Following:

• Ability to act as local Project Manager for major projects (Life Cycle, Launches, Enhancements)
• Have led or supervised small teams

Lear For You

We work hard for the people who work for us. We champion our teams and foster collaboration, inclusion, respect and excellence. Because we want to be more for you.

A path to a better career. A better future.

Our teams have invented groundbreaking technologies, manufactured millions of products and earned a long list of awards. Year after year, we’re named one of the World’s Most Admired Companies.

They’re the secret to our success-empowered, inventive and inclusive. Passionate about their craft. Driven to succeed. Because we win together.

Are you ready for a better career? A better future?