01 Information Technology Specialist II

The IT Specialist II is a seasoned support professional who operates with minimal guidance and administers Christman’s core technology day to day. The role independently administers Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive), Microsoft Entra ID, and Microsoft Intune, provisions devices with Windows Autopilot, and works with Active Directory and Group Policy. The Specialist II also works with networking technologies including firewalls, switches, and access points, performs and supports jobsite and regional-office setup, maintains high standards of communication and documentation, and mentors junior team members.

What You Will Do:

As InformationTechnology Specialist II your primary daily responsibilities of this role include, but are not limited to:

• Serve as a secondary/escalation (Tier 1/Tier 2) responder for all locations company wide.

• Independently diagnose and resolve moderately complex or recurring technical issues across endpoint, identity, collaboration, networking, and supported business applications.

• Independently administer Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Microsoft Entra ID (users, groups, and basic conditional access).

• Manage devices with Microsoft Intune and Windows Autopilot; deploy and troubleshoot endpoint policies and applications.

• Administer Active Directory and Group Policy.

• Configure and troubleshoot networking equipment (firewalls, switches, access points, Wi-Fi, and VLANs).

• Perform and support jobsite and regional-office technology setup, including installing and configuring Internet connectivity, printers/copiers, phones, network/Wi-Fi, basic cabling, and webcams.

• Serve as champion for one or more corporate or regional applications.

• Apply strong service-management discipline: ticket quality, SLAs, follow-through, and knowledge-article creation.

• Perform new user setup, maintenance, and offboarding, and new hardware configuration.

• Maintain accuracy of IT equipment and inventory records.

• Mentor junior IT Specialists and contribute to service-improvement efforts.

• Help enforce corporate cybersecurity policies; complete assigned and required training for this role.

Expected Hours of Work Full time position. Extended hours and weekends may apply.

Travel Minimal travel required, depending on the project, travel to other areas may be required. Majority of travel done during work hours, overnight stays may be required.

• Associate’s or bachelor’s degree in computer science, information technology, computer information system or a degree in related job field or comparable work experience and/or IT certifications.

• 3-5 years of work experience in job related field

• Hands-on administration of Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Microsoft Entra ID.

• Experience with Microsoft Intune and Windows Autopilot for endpoint management.

• Experience administering Active Directory and Group Policy.

• Networking configuration and troubleshooting (firewalls, switches, and access points).

• Strong Windows 10/11 support experience.

Preferred Education and Experience

• Bachelor’s degree with 5 or more years of experience in IT

• CompTIA A+ Certification

• CompTIA Network + Certification

• Microsoft Security, Compliance & Identity Fundamentals (SC-900)

• Microsoft Azure Fundamentals (AZ-900)

• Microsoft certifications

• Other industry certifications and/or attended training classes

Additional Eligibility Qualifications

• Have the ability to interact with and develop effective working relationships with a wide range of people, including internal and external customers, in different situations.

• Ability to work independently with minimal supervision. Able to plan, schedule, and organize tasks while completing work within established deadlines.

• Ability to follow instructions, respond to management direction, take responsibility for own actions, and keep commitments.

• Have a passion for team-based planning and problem-solving.

• Have a wholehearted commitment to building strong partnerships to support project goals.

The Christman family of companies is an Affirmative Action/Equal Opportunity Employer that is committed to diversity. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.As part of our company policy, this position requires successful completion of pre-employment screening, including but not limited to drug and background screening.

Notice to Recruiting Agencies (Unsolicited Resumes): The Christman Company does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our applicant tracking system, website, or to any Christman employee/affiliates. Any unsolicited resumes sent to Christman employees or its’ affiliates will be considered property of The Christman Company and will be processed accordingly. Christman will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume without an executed agreement and assigned to a specific search. The Christman family of companies is an equal opportunity employer and values diversity. Equal Opportunity Employer: disability/veteran