Technology Integration & Support Engineer

At the conclusion of the 1-year contract, Guardian will reevaluate business and technology needs to determine future opportunities., * Partner with and manage external MSPs, including coordinating service requests, dispatches, escalations, and resolutions.

• Support core platforms including Denticon, Microsoft 365, Teams, SharePoint, EDR, and RMM.
• Manage employee onboarding/offboarding, access, equipment, and technology setup.
• Administer Microsoft Intune, Entra ID, Conditional Access, IAM, endpoint compliance, and device lifecycle management.
• Manage domains, DNS, technology orders, and internal IT tickets through Freshdesk.
• Support SharePoint, Teams, Power Platform, Power Automate, and SSO integrations.
• Partner with technology vendors and third-party dental platforms such as Jarvis and Dental Intelligence.
• Maintain security best practices related to MFA, endpoint protection, access control, and HIPAA compliance.
• Collaborate with Operations, Finance, Clinical, and Revenue Cycle teams to ensure technology supports business needs.

The ideal candidate has hands-on experience working with Managed Service Providers (MSPs) and/or dental practice technology and is comfortable managing multiple priorities in a fast-paced, distributed environment., * 3+ years of experience working with an MSP and/or dental practice technology.

• Hands-on experience with PMS conversions.
• Experience with one or more dental PMS platforms such as Denticon, Dentrix, Open Dental, or Eaglesoft.
• 3+ years of experience with Microsoft 365, Azure/Entra ID, and identity/access management.
• Hands-on experience with Microsoft Intune, Conditional Access, and endpoint management.
• Strong organizational, project coordination, and problem-solving skills.
• Ability to work independently while collaborating across a remote organization.
• Must reside in the United States.

Preferred:

• Dental or DSO experience.
• Experience managing MSP/vendor relationships.
• Experience with SharePoint Online, Teams, Power Platform, Power Automate, or SSO.
• Experience training end users on PMS or technology systems.
• Bachelor’s degree in IT, Computer Science, or related field., * A strong ownership mindset and willingness to jump in and solve problems.
• Excellent communication and follow-through.
• The ability to manage multiple projects, vendors, and practice needs simultaneously.
• Curiosity and a willingness to learn new technology and systems.
• A customer-focused approach to supporting dental practices and internal teams.

We are seeking an experienced Technology Integration & Support Engineer to join our team on a 1-year contract basis.

This role will support technology operations across our growing network of dental practices, with a focus on MSP management, dental technology, PMS conversions, Microsoft 365 administration, system integrations, and practice-level technology support., * $70,000 - $85,000 + performance-based bonus opportunity

• 1-year contract position with benefits
• 401(k) with company match
• Medical, Dental & Vision Insurance
• Generous PTO + paid holidays
• Remote role with flexibility and autonomy
• Opportunity to work with a rapidly growing Dental Partnership Network
• Exposure to enterprise-level technology integrations and large-scale projects

FLSA Status: Exempt