IT Support Technician (SQL & Systems Support)

We are seeking a dependable and technically skilled IT Support Technician with strong Windows administration skills and working knowledge of SQL databases. This is an excellent opportunity for someone who enjoys solving technical problems, maintaining reliable systems, and improving day-to-day technology operations across a growing healthcare organization.

This role is focused primarily on IT support, software maintenance, and system administration rather than software development. The successful candidate will perform software updates and minor modifications, maintain our IT infrastructure, manage software licensing, and ensure our employees have reliable, secure technology with minimal downtime.

While some software-related work can be performed remotely, this position requires regular on-site availability for hardware installations, equipment maintenance, troubleshooting, and technical support.

Key ResponsibilitiesSoftware & Systems Support

• Perform routine maintenance and minor enhancements to company software.
• Make small SQL-based adjustments, queries, and troubleshooting as needed.
• Coordinate software installations, upgrades, and updates.
• Work with third-party software vendors to resolve application issues.
• Ensure software systems remain secure, stable, and up to date.

IT Infrastructure & Technical Support

• Set up new employee Windows user accounts, passwords, permissions, and access.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripheral devices.
• Diagnose and resolve hardware, software, and network issues quickly to minimize downtime.
• Provide both on-site and remote technical support to staff.
• Perform preventive maintenance to reduce interruptions and improve reliability.

Asset & License Management

• Maintain an accurate inventory of all IT assets, including:
• Computers
• Monitors
• Printers
• Scanners
• Networking equipment
• Other technology assets
• Track:
• Purchase dates
• Equipment age
• Hardware specifications
• Installed software versions
• Warranty information
• Manage all software licenses and subscriptions.
• Ensure software licenses remain current, compliant, and properly documented.

Technology Planning & Improvement

• Monitor the health and performance of all IT equipment.
• Recommend hardware replacements and technology upgrades when appropriate.
• Identify opportunities to improve system performance and employee productivity.
• Recommend and implement solutions that reduce downtime and improve operational efficiency.
• Assist with planning future technology purchases and upgrades.

• Experience in IT support or systems administration.
• Working knowledge of Microsoft Windows operating systems.
• Experience creating and managing Windows user accounts and permissions.
• Basic to intermediate SQL knowledge (queries, troubleshooting, minor database adjustments).
• Experience installing and supporting business software.
• Strong troubleshooting and diagnostic skills.
• Excellent organizational and documentation abilities.
• Strong communication and customer service skills.
• Ability to prioritize multiple support requests in a fast-paced environment.

Preferred

• Experience supporting healthcare or dental software.
• Familiarity with Microsoft SQL Server.
• Experience with Active Directory or Microsoft 365 administration.
• Knowledge of networking fundamentals.
• Experience managing software licensing and IT asset inventories.
• Experience with backup and disaster recovery procedures.

Ideal Candidate

The ideal candidate is someone who enjoys keeping technology running smoothly, takes ownership of technical issues, and proactively looks for ways to improve efficiency. They are organized, responsive, and capable of balancing day-to-day technical support with longer-term IT planning and maintenance.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance
• Paid holidays
• Opportunities for advancement, * Competitive salary based on experience
• Health insurance
• Dental benefits
• Paid Time Off (PTO)
• 401(k) with company participation
• Paid holidays
• Professional development opportunities
• Stable, growing organization with opportunities for advancement
• Supportive team environment

If you are passionate about technology, enjoy solving problems, and want to play an important role in supporting a growing healthcare organization, we’d love to hear from you. Please submit your resume along with a brief summary of your experience.

Pay: $27.17 - $32.72 per hour