AWS Connect Analyst/Engineer

The AWS Connect Analyst/Engineer leads complex software development projects. Leads the integration of applications with complex interfaces. Serves as subject matter expert relevant to projects and application support assignments in multiple business areas. Mentors and directs junior staff. May serve as backup to the Manager. 50/50 development and support., 1. Leads complex software development projects. Collaborates with Business Systems Analysts and/or Business Partners to develop software specifications.

1. Leads selection and implementation of software packages for which in-depth configuration and integration is required; drives substantial interaction with vendor resources.
2. Leads the integration of applications with complex interfaces based on specifications provided.
3. Provides 24x7 primary and/or secondary support for one or more applications classified as niche, core, or mission-critical. Coordinates maintenance activities which may include release schedules for one or more functional areas.
4. Supports the request and analysis phases of SDLC by producing required documentation and estimates; manages and oversees junior staff in the production of deliverables.
5. Executes the design, development, and implementation phases of SDLC by producing the prescribed deliverables; manages and oversees junior staff in the production of deliverables.
6. Participates on an Application Development and Support team as well as project teams under the direction of their manager or project managers. May function as Technical Lead on projects and oversee technical staff; may lead multiple concurrent projects.
7. Subject matter expert in multiple business areas, including those relevant to projects and application support assignments.
8. Considered a subject matter expert in their technical discipline; mentors and directs junior staff. Develops and drives standard practices within their team.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ yrs of experience
• Python development experience
• AWS Connect (Amazon Connect/AWS Connect Customer) development and maintenance experience
• Azure Devops or Jira
• Git, GitHub
• AI
• Work in office 4 days a week - React