Systems Project Manager, Tolling & Contact Center Operations

Plan, manage, and oversee infrastructure delivery services.

• Assist with project budget, resources, and schedule.
• Ensure deliver of project lifecycle documents, including, but are not limited to, Project Plan, Installation Plan, Standard Operating Procedures (SOPs), Systems Design Document, Configuration Management (CM) Plan, Release Management Plan, & Risk Management Plan.
• Track costs, schedule, and project performance, and take corrective actions, when necessary, to ensure that projects are within budget, on schedule, and meet quality standards & customer satisfaction.
• Utilize Project Management (PM) lifecycle and Systems Development Lifecycle (SDLC) methodologies.

Bachelor’s degree required.

• Minimum of 5 years of project management experience required.

• Minimum 5 years of IT project management experience within the tolling and call center spaces.

Preferred Skills and Qualifications

• Project Management Professional (PMP).

• Experience in a variety of project management methodologies including Agile and Waterfall., Agile Programming Methodologies, Budget Management, Call Center Operations, Call Centers, Configuration Management, Corrective Action, Customer Satisfaction, Design Document, Financial Projections, Project Lifecycle, Project Management Professional (PMP), Project Planning, Project Schedule, Project/Program Management, Quality Metrics, Release Management/Engineering, Risk Management, Software Development Lifecycle (SDLC), Standard Operating Procedures (SOP), Systems Administration/Management, Time Management, Waterfall Model of Software Development

Maximus compensation is based on various factors including but not limited to job location, a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.

Minimum Salary

$

115,000.00

Maximum Salary

$

125,000.00