AI Innovation & Automation Analyst- Operations Support

The AI Innovation & Automation Analyst helps Beacon Mobility identify smarter ways to work by leveraging artificial intelligence, automation, and process improvement. This role partners with teams across multiple business units to reduce manual work, improve efficiency, and enhance the employee experience. This is an excellent opportunity for someone early in their career who is excited about emerging technology, solving problems, analyzing data, and helping people work more effectively. No advanced technical or programming background is required. Success comes from curiosity, strong business acumen, a willingness to learn, and a passion for improving processes. What You’ll Do

AI & Automation

• Identify repetitive tasks that could be simplified through AI or automation.
• Help design and test AI-powered workflows and business solutions.
• Assist with creating AI prompts, copilots, knowledge bases, and automated processes.
• Research emerging AI tools and recommend practical business applications.
• Participate in pilots and implementation projects.

Process Improvement

• Document current business processes.
• Identify bottlenecks and inefficiencies.
• Recommend opportunities to simplify work.
• Help teams standardize and improve processes.
• Support continuous improvement initiatives.

Data & Analytics

• Build simple dashboards and reports.
• Analyze workflow and operational data.
• Track adoption and effectiveness of AI solutions.
• Measure time savings and productivity improvements.
• Present findings to leadership.
• Support communication and change management efforts.

Required

• Bachelor’s degree or equivalent working experience.
• Strong curiosity about AI and emerging technologies.
• Excellent communication skills.
• Strong analytical and problem-solving abilities.
• Comfortable learning new technology quickly.
• Proficiency with Microsoft Office.

Preferred

• Experience using Microsoft Copilot, ChatGPT, Claude, Gemini, or other AI tools.
• Basic experience with Power BI, Excel, Power Automate, or workflow tools.
• Internship or project experience involving analytics, process improvement, or technology.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.