Implementation Analyst Sr

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths.

As a Implementation Analyst Sr within Tempus Technologies, subsidiary of PNC, you will be based remotely., This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position., * Implements complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, ongoing relationship management and maintaining client-specific operating procedures. Provides sales or consultative support to prospects or clients in select deals.

• Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation. May coordinate implementation work done by other staff.
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Advises staff on implementation operating procedures. May develop and maintain training materials and on-line demonstrations for product implementations. May provide end user customer training.
• Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client. Identifies/develops necessary solutions. Ensures positive ongoing client experiences.
• Manages multiple complex implementations simultaneously; reports progress relative to service level performance. Facilitates/coordinates internal and external stakeholder meetings for implementation projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

The ideal candidate is a technically curious, self-driven problem solver who enjoys understanding how software works and partnering with customers to deliver successful solutions. This role serves as the primary technical point of contact during custom software implementations, bridging the gap between customers, integrators, processors, and development resources. Rather than developing software or managing project schedules, this position focuses on solution implementation, technical consulting, troubleshooting, configuration management, and guiding clients through complex integrations. Successful candidates should be comfortable researching transactions, analyzing software logs, reviewing XML/JSON data, working with APIs and integrations, and diagnosing issues across software, devices, and payment processing environments. Experience with Kibana or similar logging platforms, SFTP processes, networking, recurring job scheduling, payment devices (Ingenico, PAX, CX30), and payment processing ecosystems is highly valued. Working knowledge of payment processors and industry partners such as Fiserv, TeleCheck, Synchrony, UTA, Visa, Mastercard, Discover, American Express, and banking institutions including Wells Fargo, Chase, PNC, and KeyBank will help candidates succeed in the role. Candidates should also be comfortable working within Jira, Confluence, Agile/Scrum environments, ticketing systems, and established software implementation processes. The strongest candidates combine technical aptitude with excellent communication skills, demonstrate ownership and initiative, thrive in customer-facing environments, and are motivated by solving problems, continuously learning, and building practical solutions., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model

Competencies Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures

Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.