IT Help Desk Technician

• Efficiently and effectively prioritizes user and system problems, elevating issues as needed to more experienced personnel and/or management, utilizing problem management resources and helpdesk system to support users.
• Provides timely support to end users in resolving problems through defined procedures, diagnoses, and discussion.
• Trains new and established users on changes to network procedures or software.
• System builds, installing hardware and software, network printing, and maintaining network users, user environments and configurations bases.
• General understanding of ISO 27001 standards and its application practices and principles as they relate to your job responsibilities.
• This job description reflects the general nature and level of work being performed by people assigned to this position. Additional duties and responsibilities may be required, based upon business needs, at any time with or without notice.

• High school level education or equivalent and specialized training which may be obtained in vocational courses or on the job.
• Proficiency to successfully perform the job described.
• A+ Certified preferred
• Any technology specialist certifications (generally the lower-level starting point certifications).

Safety and Security

• Choice of two health insurance plans
• Employer paid employee dental Insurance
• Employer paid life insurance, AD&D, and long-term disability plans
• Vision Insurance
• Additional Life Insurance
• Accident insurance
• Critical illness insurance
• Federal health and dependent care savings accounts (FSA)

Eligible after 6 months:

• 401(k) plan, with employer match
• Tuition Reimbursement

Other benefits include PTO accrual of 80 hours in the 1st year, increasing with length of service milestones and 80 hours of holiday pay per year.

NIC Global is a single-source manufacturer providing turn-key mechanical and electromechanical assembly, expert sheet metal fabrication, and global sourcing of metal and plastic components. We provide products to great customers such as Philips, PACCAR (Kenworth & Peterbilt), Schweitzer Engineering Laboratories, Physio Controls, and Leviton to name a few. Our growing company employs over 600 people in Washington, Tennessee, Ohio, and Texas.

Come work with us and experience our fun atmosphere that provides a great place to work and grow your career. Employees are celebrated through quarterly employee appreciation events, holiday parties, cook outs, company gifts, and various other employee events and recognition programs. We feel that great companies value their employees, and those employees are vital to the overall success of the entire organization.

In addition to an outstanding company culture, NIC Global offers other great benefits including