IT Manager

• Take day-to-day ownership of our IT systems, infrastructure and technology services.
• Ensure that our systems are reliable, secure, appropriately monitored and available to users during operating hours.
• Manage incidents from initial diagnosis through to resolution, including communication with senior stakeholders and third-party suppliers.
• Establish appropriate service levels, escalation procedures and incident-management processes.
• Provide senior-level technical support for complex or business-critical issues.
• Maintain accurate system documentation, asset records, network diagrams, administrator-access records and operating procedures.
• Manage user onboarding, role changes and offboarding, ensuring access is granted and removed securely.
• Identify recurring support issues and implement permanent technical or process improvements.

Technologies:

• Azure
• Cloud
• Support
• ITIL
• Microsoft 365
• Microsoft Intune
• Network
• PowerShell
• Security
• SharePoint
• Office 365

More:

We are a leading engineering and manufacturing business in Stoke, offering a hands-on IT Manager opportunity at up to £55,000. This is a broad role covering cloud infrastructure, Microsoft 365, networking, cyber security, telephony, remote-working technology and technical support. You will help keep our systems secure, reliable, well documented and able to support a growing workforce, while working closely with senior stakeholders, suppliers and the wider team.

• Strong practical experience managing a Microsoft-based IT environment.
• Strong experience administering Azure Virtual Desktop and FSLogix.
• Strong Microsoft 365 administration experience, including SharePoint and OneDrive.
• Experience managing networks, firewalls, VPNs and secure remote access.
• Experience supporting business telephony platform.
• Experience with remote monitoring and management software.
• Experience supporting Cyber Essentials, penetration testing or similar compliance programmes.
• Strong troubleshooting and root-cause-analysis skills.
• Ability to manage suppliers and resolve escalated technical incidents.
• Strong documentation, communication and organisational skills.
• Microsoft certifications.
• Cyber Essentials assessor, CISSP, CISM, CompTIA Security+ or similar security knowledge.
• Experience with Microsoft Intune, Entra ID, Conditional Access and Microsoft Defender.
• Experience with PowerShell or other automation tools.
• Experience managing IT services for a geographically distributed workforce.
• Experience producing disaster-recovery and business-continuity plans.
• ITIL knowledge or experience working within a structured service-management environment