Head of Lifecycle & Support for Service Line Challenging Solutions (all genders welcome)

• Lead service lifecycle for the Service Line Challenging Solutions: establish, maintain, and improve processes from market introduction through maintenance, enhancement, and retirement, ensuring traceability and proactive risk management
• Define the operating model for 2nd Level support and align management of 3^rd level Support with product area/R&D: organize the escalation chain, clarify ownership, and ensure timely, high-quality resolution of complex cases; reduce recurring effort via knowledge capture and improvements
• Translate business strategy into near-term tactics through the Service Managers incl. capacity/CAPEX needs for Lifecycle & Support (rolling ~12-18 months), ensuring delivery within agreed quality, time, and cost; contribute to longer-horizon roadmaps
• Establish framework for service readiness and create transparency for related service landscape
• Administer service roadmaps for the service lifecycle aspects; provide structured input to requirements management for development projects and support needs (e.g., diagnostic algorithms, workflows, tools)
• Consolidate field feedback & support insights into improvement backlogs; define target TRLs for technical systems to enable handover into lifecycle management and reduce downstream support effort
• Ensure smooth transition of new technologies and solutions from R&D into Operations and Lifecycle Management, establishing clear readiness criteria and sustainable support structures
• Define and ensure conditions for complaint-free application against performance-relevant regulations; monitor compliance and initiate corrective actions
• Monitor service processes, procedures, and work instructions; maintain the commercial/operating framework in line with the business line’s strategy
• Lead dependency management across Divisions and R&D for cross-functional deliveries; actively participate in M&T sessions to drive decisions and alignment
• Plan and monitor budget, capacity, and capabilities for lifecycle and support, including qualification requirements and resourcing requests
• Establish continuous improvement using service metrics; institutionalize lessons learned and best practices across regions/process steps
• Ensure adherence to health, safety, quality, and sustainability requirements throughout service delivery and support
• Lead, coach, and develop a multidisciplinary team of Service Managers and specialists, fostering accountability, collaboration, and continuous learning, * Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness
• Customized engineering consultancy providing efficient asset integrity management
• Production and supply of customized novel products and systems
• Market-driven, topical state-of-the-art research and development providing “added-value” products and services

• Bachelor’s or Master’s degree in Engineering, Science, or Business; advanced degree advantageous for complex lifecycle and support environments
• 8+ years of progressive experience across service lifecycle, application support, or adjacent operations (e.g., delivery, quality, product/application management) within the pipeline or related industry; experience working at the interfaces with stakeholders (e.g., GBLM)
• 3-5+ years of leadership experience managing multidisciplinary teams and steering cross-functional initiatives
• Experience in contributing to or running service strategies and achieving defined performance targets
• Expertise in Service lifecycle management intelligence, including roadmap administration, change management, and structured requirements input to development
• Experience in Support and escalation framework
• Familiarity with compliance and quality systems
• Business acumen in service portfolio management (commercial models, process efficiency, and performance tracking)
• Strong program/project management and dependency management skills
• Fluent in written and spoken English

• Development opportunities and career opportunities in a global, innovative and long-term oriented group of companies with family character
• Flexible working hours & working time accounts as well as partial home office for a good work-life balance (38 hours/week)
• An open, informal corporate culture, where we celebrate success with social events
• Compatibility of work and family through our company-owned bilingual day care center ROKIDS as well as our bilingual elementary school ROBIGS (optional: day care during the holiday)
• Employer funded pension and capital accumulation benefits
• Company Restaurant (only in Lingen) and fresh fruit is available daily
• Various in-house sports activities (EGYM Wellpass and other offers)
• Attractive leasing offers for IT-products and bikes for private use
• Corporate Benefits - employee offers in changing online shops at top conditions

The ROSEN Group is a leading global provider of cutting-edge solutions in all areas of the integrity process chain. Since its beginnings as a one-man business in 1981, ROSEN has grown rapidly and is today a technology group that operates in more than 110 countries with over 4,000 highly qualified employees. ROSEN’s products and services