Identity and Access Management Specialist (Newport News, Virgini

The Identity and Access Management Specialist under the direction of IT Leadership is responsible for creating, removing and maintaining account permissions and access controls for all IT solutions and systems. The position responsibilities also include ensuring correct authentication and authorization for end-users and services. Managing IT policies and procedures, provide access to D+F resources based on users’ attributes, affiliations, and roles. Password resets, facilitating and troubleshooting user access issues, validating and verifying authorization requests, facilitating approval flows, and provisioning/deprovisioning of user accounts and entitlements are all common activities.

• Experience with Identity Management concepts and processes including authorization, authentication.
• Knowledge of access control systems with respect to Yardi, Active Directory, Office365, CyberArk or Okta, SCIM, SAML, File Shares, Azura, and/or FreshService
• Demonstrated discretion while handling confidential or personal data
• Excellent customer service skills
• Strong analytical, problem-solving, and conceptual skills

• Excellent communication and interpersonal skills

• Reviews, analyzes and evaluates business systems and user needs, documents detailed specifications, conducts testing with the field, and supports identity & access management change requests.
• Evaluates process improvements in workflow and best practice using ITIL foundations best practice.

Skills and Attributes

• Ability to multi-task and meet deadlines.
• Ability to work independently or with a group.
• Must have problem solving ability.

• Attention to details and the ability to prioritize.

• Must have extensive working knowledge of PC’s.
• Excellent written skills.
• Candidate should be able to work with limited supervision required.
• Ability to communicate effectively and curiously with clients over the phone.
• Completes tasks on time or notifies appropriate person with an alternate plan., Education and/or Experience: Associate’s degree or equivalent from two-year College or technical school -or- Three to four years related experience and/or training; equivalent combination of education and experience.

Certificates (preferred but not required): A+, Microsoft Certifications, ITIL, Azura

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office software.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift at least 40 pounds.