Technical Support Representative

Afni, Inc. is seeking a dedicated Tech Support Representative to join our IT team, providing exceptional technical guidance and support to our customers across various platforms. The successful candidate will be the frontline in handling technical issues, ensuring swift resolution and maintaining high satisfaction levels. This role involves troubleshooting software and hardware problems, educating users, and contributing to our knowledge base, all while upholding Afni’s commitment to superior customer service and client engagement. This is your opportunity to grow in a supportive and technologically driven environment, enhancing your technical skills and advancing your career.

Responsibilities

• Provide first-line support to end-users facing issues with computer software and hardware.
• Guide users through problem-solving processes for a swift resolution.
• Follow-up with clients to ensure their systems are fully functional after troubleshooting.
• Maintain detailed records of customer issues and resolutions via our tracking software.
• Participate in training sessions to stay updated with the latest technology and company products.
• Assist in updating troubleshooting documentation and support manuals.

• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Excellent problem-solving and communication skills.
• Familiarity with remote desktop applications and help desk software.
• Proficiency in written and verbal communication with attention to detail.