Data Center Engineer - SC Cleared

• Install, configure, maintain and replace server, storage, network and peripheral hardware
• Diagnose and resolve hardware faults within agreed service levels, including break fix activity and component replacement
• Rack, stack, cable and decommission equipment, keeping cable management, labeling and positioning to site standard
• Install and manage structured cabling across copper and fibre, and support power activity including PDU monitoring and equipment power cycling
• Carry out firmware upgrades, physical health checks and visual inspections of data centre equipment
• Coordinate with third party vendors on warranty and support activity, and escort authorised personnel within secure areas
• Log, update and escalate incidents, service requests and changes through ITSM tooling, and support major incident recovery and root cause investigation
• Support technology refresh, migration, relocation and disaster recovery testing activity
• Maintain accurate asset records, rack layouts and cable schedules for audit purposes

Technologies:

• Cisco
• Firmware
• Hardware
• IBM
• Support
• ITIL
• ITSM
• JIRA
• Network
• ServiceNow

• Hardware engineering experience gained inside a data centre environment, rather than office or desk side support
• Enterprise server hardware exposure, with HP, Dell or IBM particularly useful, although other vendors such as Lenovo or Cisco UCS are equally welcome
• Experience with enterprise storage platforms and network equipment installation and replacement
• Structured cabling standards across copper and fibre, plus a working understanding of data centre power and cooling fundamentals
• Comfortable working to SLAs and KPIs in a customer facing environment, with a good grasp of incident, problem and change management
• Experience using ITSM platforms such as ServiceNow, Remedy or Jira
• Active SC clearance
• Willing to take part in an on call rota of one week on, one week off
• Desirable: ITIL Foundation, CompTIA Server+, or vendor certifications from Dell, HPE, Cisco or Lenovo

We are a global IT services and infrastructure provider that has been building, running and modernising enterprise IT estates since the mid nineties. This is a permanent, full-time role based on one customer site in Newbury or Swindon, working five days a week on site inside a live enterprise data centre. The position offers a salary of £40,000 to £48,000, plus an on-call allowance of £300 per week, paid overtime, and broad exposure across enterprise compute, storage and network platforms. We offer a stable, long running customer engagement with opportunities to work across wider infrastructure, project and managed services work.