Help Desk Finance Analyst

• Track and reconcile deposits from Department of Parks and Recreation facilities with various accounting software.
• Resolve escalated finance issues from Help Desk Call Center staff
• Provide account/finance troubleshooting support to end users and clients (internal and external)
• Detect, diagnose, and resolve over/short incidents
• Record and track incident reports through Zendesk ticketing software
• Assist in various scheduled duties including (but not limited to) Recreation Council payouts, Tax Payouts, and Third-Party Billing invoices/inquiries
• Perform other related duties as assigned

The Management Services Division is seeking a Help Desk Finance support staU professional who is detail-oriented, self-motivated, and highly organized. The ideal candidate excels at multitasking, demonstrates strong problem-solving abilities, and thrives in a fast-paced, customer-focused environment.

This position provides advanced customer service, IT and finance system configuration support, and accounting assistance to internal and external customers. The successful candidate will possess excellent written and verbal communication skills, a commitment to accuracy, and the ability to manage multiple priorities effectively while delivering high-quality service.

While comprehensive on-the-job training will be provided, candidates with a foundational understanding of the agencys operations and the Help Desk Finance Teams processes are strongly preferred. The ability to learn quickly, adapt to changing priorities, and work collaboratively with diverse stakeholders is essential for success in this role., Required

• Must possess a High School Diploma or GED.
• Must possess a valid drivers license in accordance with both State and Commission rules and regulations. Drivers licenses must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employees ability to drive Commission vehicles or perform driving duties required of their position.
• Two years of experience as Help Desk Support or equivalent knowledge of Help Desk support software applications

Preferred

• Basic knowledge of IT systems, finance processes, and accounting principles preferred.
• Familiarity with agency operations and Help Desk Finance Team functions is a plus.

Knowledge, Skills and Abilities

• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent customer service and interpersonal skills.
• Effective written and verbal communication abilities.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively in a team environment., Accounting, Accounting Software, Billing, Call Centers, Communication Skills, Credit Union, Customer Relations, Customer Support/Service, Detail Oriented, Driver’s License, Employee Benefits, Finance, Financial Analysis, Financial Systems, Health Maintenance Organization (HMO), Help Desk, Help Desk Software, High School Diploma, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Multitasking, Organizational Skills, Parks & Recreation, Presentation/Verbal Skills, Problem Solving Skills, Recreation, Regulations, Software Administration, Systems Administration/Management, Time Management, Vehicle Driving, Writing Skills, ZenDesk

The Customer Service Help Desk Finance team operates Monday through Friday from 8:30 a.m. to 5:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Scheduled hours are based on the operational needs of the Help Desk Finance team.

Working Conditions/Environment

• Work is performed on-site in a shared office setting
• Position requires sitting for extended periods and using a computer and headset

Supplemental information

• Employment is contingent upon a favorable background check.
• Part-time position working 32 hours a week. Occasionally required early mornings, evening, and weekend shifts.
• Opportunities for advancement available.
• A criminal background investigation will be completed before hire.
• This position does not provide benefits., You are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.

If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.

Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.

• Medical
• Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan
• UnitedHealthcare Select Plan (EPO)
• Prescription: CVS Caremark Prescription Plan

Other Benefits

• Credit Union
• Sick Leave Benefits