Aftermarket Digital Consultant

The Aftermarket Digital Consultant leads the aftermarket digital experience strategy for Caterpillar’s Building Construction Products (BCP) division. In this role, you will work cross-functionally to understand needs, identify opportunities, and drive solutions that create a customer-back experience throughout the customer’s online post-purchase journey. What You Will Do (Job Duties): Define post-purchase digital experience for Building Construction Product customers within Caterpillar’s digital platforms in accordance with the division’s strategic objectives. Document capabilities, experiential and business requirements in conjunction with Cat Digital team to support feature creation supporting the online post-purchase experience. Analyze market trends, user behavior, competitive analysis, customer needs, and product performance to inform roadmap decisions and measure success. Ensure alignment of project goals with key stakeholders and strategic development partners. Monitor and review effectiveness of digital product capabilities and new-feature launches and recommend elements to scale at a regional or global level. Define Prioritized Service Events strategy for BCP customers including digital integrated customer offerings in accordance with division strategic objectives. What You Have (Core Skills): Customer Focus: Ability to understand customer experience needs and translate into practical solutions, and support actions that improve the post-purchase experience. Strategic planning: Influences development, communication, and execution of the BCP division’s digital strategy, initiative roadmap. Strategic thinking: Maintains a big-picture view of opportunities and competitive dynamics across the customer’s post-purchase experience. Relationship Management: Ability to build trust, manage expectations, and maintain productive working relationships with direct team members and internal partners. Influencing: Ability to listen actively, develop persuasive recommendations, and gain alignment across teams without relying on direct authority. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Bachelor’s degree in Business, Marketing, Engineering, Information Systems, Digital Commerce, Product Management, or related field. 5+ years of experience in digital product management, customer experience, e-commerce, digital marketing, or a related business transformation role. Experience translating customer, business, and technical requirements into digital product capabilities and feature roadmaps. Demonstrated ability to work cross-functionally with business stakeholders, software development teams, UX designers, and product owners. Strong analytical skills with experience leveraging customer insights, behavioral data, market trends, and performance metrics to drive decisions. Experience managing or influencing digital product initiatives across multiple stakeholder groups. Excellent written and verbal communication skills, including requirements documentation and executive-level presentations. Proven ability to prioritize competing demands and operate effectively in a fast-paced, matrixed environment.

This position is located in Cary, NC Relocation assistance is available Visa Sponsorship and ISE are not available Travel expectation for this role is up to 20% domestic & international Caterpillar requires employees to work onsite 5 days a week when not traveling Summary Pay Range: $128,470.00 - $192,710.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.